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# Analyst (IT Service Performance)

- **Company:** SSE plc
- **Location:** Perth, UK
- **Salary:** £50,964.0 - £60,899.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, IBM Service Management Framework, Performance Monitor
- **Published:** September 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=937d9baaa58e3128

## About the Role

* An understanding of service management principles, with an appreciation of how value is delivered across multiple teams and functions.

 * Experience using quantitative and qualitative information to understand performance, draw practical conclusions and support practical improvement.
 * While part of a team, the ability to work independently and prioritise own workload, utilising agile methods to approach work planning and execution
 * Ability to work collaboratively with diverse stakeholders and team members across the broader business
 * Strong written, verbal and facilitation skills, with the ability to explain insight clearly and support stakeholder decision-making.

## Description

This role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain.

As an Analyst, you will help turn service performance information from key points across the value chain into clear, practical insight that supports decision-making, continual improvement, and an improved digital experience.

You will help identify information sources, analyse trends, prepare reporting inputs, co-ordinate contributions, track actions, and support shared understanding across teams and communities of practice.

You will

 * Performance Information Identification: Identify service performance information needs, align reporting requirements and support a roadmap for integrated Service Performance reporting.
 * Performance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and governance forums.
 * Actionable Insight: Work with stakeholders to interpret analysis outputs, identify issues, assess risks and shape clear improvement actions.
 * Performance Tracking & Monitoring: Track performance trends and improvement activity, presenting progress, outcomes and supporting evidence through appropriate governance forums.
 * Wider Service Strategy & Performance Activity: Support wider activity, including tracking actions, co-ordinating inputs, supporting communities of practice, contributing to governance forums, supporting reporting quality and preparing engagement content.


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