> Markdown version of [/jobs/ext/3296202-service-change-and-release-analyst](https://www.wearedevelopers.com/jobs/ext/3296202-service-change-and-release-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Change and Release Analyst - **Company:** Transport for London - **Location:** UK - **Salary:** £37,500.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Data as a Services, Scrum Methodology, Release Management, Information Technology, Servicenow - **Published:** September 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=cbd6009c058746d5 ## About the Role All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role., * Excellent interpersonal and organisational skills. - E * ITIL V3/V4 Foundation or above qualification - E * Proven ability to manage the interactions between suppliers, in-house teams and customers necessary to reliably deliver quality technology service transition services within large-scale, complex operating environments. E * Proficient in risk management methods and techniques for the assessment and management of technology and business risk. E Knowledge * A University Degree in the relevant technology/computer science subject/equivalent technical qualification or demonstrable professional experience. - D * Knowledge of ITIL processes with a focus on service transition elements, and its practical application within a complex safety-critical, multiple-site operational business. - E * Demonstrable experience in the day-to-day operation in Change and Release. - E * Experience of working in a complex multi-sourced environment i.e. cloud, virtualisation etc. - D * Working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. - E * Knowledge of a recognised project delivery method. - D * Knowledge of TfL's policies, management structure and business objectives; and the relevant national and international legislation pertaining to the Government/Public Sector IT - e.g. Data Protection Act, EU Procurement Directives and Freedom of Information Act. - D * Knowledge of agile methodologies, such as Scrum. - D Experience * Has worked within the technology industry in a Change and Release analyst role reporting to team lead / Manager level. - E * Proven experience of working within a group of highly skilled business and technical IT professionals to deliver an ITIL-based service transition capability in a complex, multi-site, preferably public service organisation. - E ## Description The Service Change & Release Analyst is a member of the Service Change & Release team and is accountable for delivering transition activities, such as service release management, service change management and post implementation review within agreed service level targets. The role holder will work to ensure all changes to technology and data services, whether through project activity or via service requests, do not disrupt the service and is in line with the appropriate technical regulatory and security standards. The role holder will support the continuous improvement of their nominated process and ensure these remain aligned with the wider Technology Service Operations standards., * Service Release - Manage the authorisation of all new services and changes on behalf of Technology Service Operations, in line with the ITIL framework, ensuring the process has been followed regarding testing and implementation planning, appropriate impact and risk assessment is undertaken and mitigation activities established prior to every release. * Service Change - Manage and enforce the change management process ensuring all potential changes are raised, reviewed, impact assessed, approved, and scheduled, in accordance with the defined process and ITIL best practice, such that change is managed in a controlled and planned manner at all times without impacting overall service to customers/users. * Configuration - Manage the business services, the service mapping and configuration items for new and changed services for technology and data ensuring that the process has been followed and appropriate impact and risk assessment is undertaken, and mitigation activities established prior to every change. * Service Delivery - Effective and efficient provision of service transition services, as noted in the above scope, in line with agreed Service Level Agreement (SLAs) and Operational Level Agreement (OLAs). * Service Improvement - Review Releases/Changes upon closure for completeness and level of success, identifying areas for improvement and tracking of such actions through to completion. * Communications - Ensure timely communication to the business of any Releases\Changes to services they rely upon. Support effective communications surrounding the service transition process that the role is delivering such that all the required parties across TfL are aware of the process and have a common and clear understanding of all decisions made. * Compliance - Accountable for ensuring actions are compliant with all contractual/licensing obligations and with all regulatory and internal procedural policies to the provision of transition services. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)