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# IT Support Technician

- **Company:** Fort Vale Engineering Ltd
- **Location:** Simonstone, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Microsoft Software
- **Published:** September 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5f90d2c21576906f

## About the Role

* Expereince providing customer service or assisting users - desirable
 * Basic experience troubleshooting computers, software or other electronic devices - desirable
 * Must be comfortable using computers and common Microsoft applications.
 * Willingness to learn the systems adn procedures required for the role.
 * Some awareness of basic computer hardware and software would be desirable but is not essential.

The Person

 * Must have a genuine interest in IT and technology and willingness to learn.
 * Approachable, patient and willing to help users.
 * Strong verbal and written communication skills.
 * Organised and able to manage multiple support requests.
 * Capable of maintaining clear and accurate records.
 * Trustworthy and able to handle equipment, access and confidential information responsibly., * GCSEs or equivalent in English and Maths at grade 4 or above - required
 * Relevant I.T. qualification or equivalent practical experience - desirable
 * Full UK Driving Licence - desirable, * GCSE or equivalent (preferred)

## Description

You'll be providing day to day first line I.T. support to users across the organisation. The role will act as an initial point of contact for I.T. queries received through the helpdesk, telephone, email and in person., * Act as a first point contact for I.T support requests.

 * Log, categorise and maintain accurate records of incidents and service requests.
 * Investigate and resolve routine hardware, software, printing and connectivity issues.
 * Recognise when an issue requires further technical assistance and escalate it appropraitely.
 * Build, configurate and deploy PCs, laptops, mobile phones, printers and other I.T. equipment in line with established I.T. procedures.
 * Review automated reports, including backup reports, and escalate any failures or warnings.
 * Replace printer toner and manage stocks of toner, equipment and other I.T. consumables.
 * Follow I.T. security requirements, documented processes and Company Policies at all times.