> Markdown version of [/jobs/ext/3296212-product-support-engineer-software-proton-therapy](https://www.wearedevelopers.com/jobs/ext/3296212-product-support-engineer-software-proton-therapy). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer Software (Proton Therapy) - **Company:** Siemens Healthineers - **Location:** UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Data Analysis, Software Bug Management, Monitoring of Systems, Reliability Engineering, Software Engineering, Software Systems, Systems Integration, Scripting, Reliability of Systems, Information Technology - **Published:** September 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=83245c6ebf718595 ## About the Role * Direct hands-on experience supporting ProBeam or ProBeam 360 as a Field Service Engineer or Product Support Engineer for 2+ years * Strong troubleshooting skills across software, networking, and IT infrastructure. * Experience supporting medical device systems in a customer-facing environment. * Demonstrated ability to manage multiple technical issues and prioritize effectively. * Strong communication and collaboration skills across cross-functional teams. * Fluent in English (written and verbal)., * Bachelor's degree in Engineering, Computer Science, or a related field * Experience with software development, scripting, or automation tools * Familiarity with system monitoring, data analysis, or reliability engineering practices * Experience supporting global deployments or multi-site system environments Work Environment & Requirements * Requires flexibility to support customer schedules, including nights, weekends, and extended hours as needed * Travel up to 30% as part of the role * Must meet customer site access, credentialing, and safety requirements as applicable * Work may involve exposure to clinical and technical environments, including radiation areas, electrical systems, and other safety-sensitive conditions ## Description The Product Support Engineer - Software provides technical support for the installation, deployment, maintenance, and lifecycle support of Proton Therapy software systems. This role collaborates with Global Field Operations, R&D, and RA/QA teams to help ensure system reliability, resolve technical issues, and support continuous improvement initiatives across the installed base. Role Scope & Impact * Supports software installations, upgrades, and deployment activities across Proton Therapy systems. * Investigates and resolves customer-reported software issues in collaboration with Field Service, Product Support Engineering, and development teams. * Contributes to the resolution of complex technical issues through structured troubleshooting and analysis. * Provides field feedback to support product quality, reliability, and continuous improvement efforts. * Operates independently on assigned responsibilities while escalating complex or safety-critical issues as appropriate. * Builds technical expertise across Proton Therapy software systems, networking, and supporting infrastructure., Installation & Deployment * Support installation and upgrade of Proton Therapy software systems at customer sites both on-site and remotely. * Participate in global deployment activities in coordination with field and engineering teams. * Execute software rollout and system integration activities in accordance with established procedures and best practices. * Assist with validation, testing, and post-deployment support activities as required. Technical Support & Escalation Management * Serve as a technical resource for customer issues and software-related troubleshooting activities. * Partner with Field Service and Product Support Engineering teams to investigate and resolve technical cases. * Perform troubleshooting across software, networking, and system infrastructure components. * Document findings, corrective actions, and lessons learned to support knowledge sharing and continuous improvement. * Escalate complex, high-risk, or safety-critical issues to senior engineering resources as appropriate. Product Lifecycle & Continuous Improvement * Support new product introductions and software releases through collaboration with field and development teams. * Capture and communicate field feedback to help identify product improvement opportunities. * Support change control, defect management, and complaint investigation activities. * Identify and report software, reliability, maintainability, and serviceability concerns. * Contribute to continuous improvement initiatives that enhance service efficiency and customer experience. Training & Documentation * Support the design of technical training material and deliver technical training as required * Develop and maintain service documentation, technical instructions, and support materials ## Related Videos - [JavaScript? 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