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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Technician - Cyber Security - **Company:** University of Sheffield - **Location:** Catcliffe, UK - **Experience:** Expert - **Salary:** £32,080.0 - £36,636.0 - **Contract:** Permanent contract - **Skills:** Macintosh Application Environment, Cyber Security, System Configuration, Log Analysis, Security Information and Event Management, Software Vulnerability Management, Information Security Management System, Cloud Platform System, Mobile Os, Malware, Firewalls (Computer Science), Microsoft InTune, Patch Management - **Published:** September 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=7b8a1bd1ae77d33d ## About the Role We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more., An enhanced DBS check will be needed for this role. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window)., Please be aware that there is a requirement for the successful applicant to undertake a Government baseline personnel security standard (BPSS) and Security Check Clearance (SC) as a condition of employment. Please note you must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria A BPSS check contains a basic DBS check. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window). ## Description As our new Senior IT Technician - Cyber Security, you will be an important member of the AMRC IT Support team, with a focus on responding to a wide range of IT security support tickets. You will play a key role in ensuring the AMRC IT estate is up to date, compliant and resilient against an evolving threat landscape. Working alongside the AMRC Cyber Security Manager, University of Sheffield Security Operations Centre (SOC) and Information Security Assurance (IA) teams, your focus will be on technical measures - including device configuration, patching and implementing security controls and technologies to secure our end points. You will resolve both standard IT tickets and more complex ones. You will identify tickets relating to security vulnerabilities, threats, and non-compliant devices and assist in the response to security incidents and investigations. You will work with the Cyber Security and Systems Managers to identify trends and seek to implement proactive, long-term centralised solutions or automations to mitigate risk and reduce recurring helpdesk tickets. For example; using scripts, group policy, and centralised software deployments. At the AMRC your work directly protects ground-breaking research and innovation at the intersection of industry and academia. This role is based in Catcliffe, Rotherham but you will spend time on University campus with Information Security colleagues and may occasionally travel to AMRC sites in Wales and North West England, making a full UK driving license beneficial. Eligibility for elevated security clearance is essential, and the University will support the successful candidate through appropriate clearance processes., Personal Skills * Communication: Be a highly responsive and visible member of the AMRC and University IT Support and Information Security communities. * Customer Skills: Deliver timely progress updates tailored to varying technical backgrounds of staff, students, visitors and external stakeholders. * Knowledge Sharing: Advise and guide end users on information security. * Collaboration: Collaborate with AMRC IT, University Information Security, and other stakeholders across the organisation. * Projects: Provide technical input for projects needing tailored security or enhanced standards. Technical Incident Response * Support: As an important member of the AMRC IT Support team you will carry out some regular support activities, but will focus on picking up security tickets and responses. * Vulnerability Management: Identify and patch vulnerabilities across mobile devices, laptops, desktops, and potentially some OT devices. * Critical Infrastructure: Assist the AMRC Systems Managers to patch or remediate security issues with critical infrastructure, including on premise and cloud environments. * Adaptive Defence: Support our Cyber Security Manager in proactively refining technical security measures and countermeasures in direct response to the evolving threat landscape., * University Alignment: Work with our Cyber Security Manager and University SOC to align technology and processes and share best practices. * Information Champion: Serve as an Information Champion, providing guidance across the AMRC on appropriate University risk assessment processes, ISMS activities and promoting a security culture in all business-as-usual and project activities., * Culture Building: Support initiatives raising security awareness for staff, students, and visitors. * Training: Work with our training team to drive compliance and oversee technical sanctions for non-compliance. * Knowledge Transfer: Mentor and train the wider IT Support team in technical security practices.to elevate the organisation's collective defence. Documentation, Process, Audit and Standards * Internal Process: Guide stakeholders through internal security assurance procedures. * Standards & Accreditation: Conduct hands-on technical activities related to maintaining certification to appropriate industry standards and internal codes of practice / connection. * Audit: Record incidents, assessments, and reports alongside the Cyber Security Manager. * Documentation: Create clear technical documentation and SOPs to apply security theory practically. Other Duties * Carry out other duties, commensurate with the grade and remit of the post, Education: An honours degree (or equivalent qualification or experience) in a related subject area. Essential Application Environment: Experience of working in a team providing an effective and efficient IT Support service to a busy customer focused, but information security led organisation. Essential Application & Interview Operating Systems: Supporting knowledge of Microsoft Windows and common mobile operating systems for client deployment, imaging, fault finding and resolution. Essential Application & Interview Vulnerability Management: Experience using scanners (e.g., Tenable) to identify weaknesses and possess the technical ability to patch and remediate any issues found. Essential Application & Interview Technical Documentation: Ability to write clear, concise security focussed standard operating procedures (SOPs) for IT support colleagues. Essential Application & Interview Patching: A good understanding of software patching and information security principles relating to endpoint management via Microsoft Intune or Quest KACE Essential Application & Interview Priorities: Have the agility to monitor multiple workstreams simultaneously, ensuring security duties remain aligned with AMRC priorities. Essential Application & Interview Problem Solving: Ability to analyse problems and develop solutions with an appreciation of longer-term implications on security compliance. Essential Application & Interview Stakeholder Engagement: With excellent interpersonal and customer skills, you can translate complex support and information security challenges into actionable instructions for IT staff, and clear updates for non-technical stakeholders. Essential Application & Interview Incident Response: Experience in log analysis (SIEM) and ability to work under pressure to help investigate and contain security breaches. Desirable Application & Interview Cyber Essentials Plus (CE+): Familiarity with the technical controls of CE+ (Firewalls, Secure Configuration, User Access Control, Malware Protection, and Patch Management). 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