> Markdown version of [/jobs/ext/3296237-it-service-transition-manager-global-it-service-management](https://www.wearedevelopers.com/jobs/ext/3296237-it-service-transition-manager-global-it-service-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Transition Manager - Global IT Service Management - **Company:** pladis - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Release Management, Runbook, Information Technology, Servicenow - **Published:** September 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=38247889e61d3b79 ## About the Role Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact, * Proven experience in IT Service Transition, ITSM or Service Delivery roles in a global organisation. * Strong working knowledge of Incident, Problem, Change and Service Level Management. * Experience defining and implementing service acceptance and operational readiness criteria. * Experience working closely with project/delivery teams to transition services into BAU. * Understanding of release and deployment practices and operational impacts. * Experience working with AMS providers and Service Desk outsourcing models. * Strong capability in managing shared accountability across multiple suppliers. * Ability to influence technical and non-technical stakeholders with clear, structured communication and strong governance discipline. Desirable * ITIL v3/v4 certification or equivalent experience. * Experience in global FMCG / CPG environments. Familiarity with SIAM principles in multi-supplier environments. * Experience using service management tooling, e.g. ServiceNow, in transition and operational readiness processes. ## Description In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus. Located in the heart of Chiswick Park, West London. Just a short 5-minute walk from Gunnersbury Station, our campus is nestled within 33 acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all. Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business. What will this role achieve? The IT Service Transition Manager is accountable for the successful transition of IT projects, changes and enhancements into live service across five global regions, ensuring services are operationally ready, stable and supportable from day one. The role ensures each new or changed service has a robust service wrapper, including support processes, escalation paths, ownership models and operational documentation, and acts as a key liaison between regional IT teams, third-party AMS partners and Service Desk providers. What will be your key deliverables? Principal Accountabilities Service Transition Delivery * Own the end-to-end service transition process for new services, applications and significant changes. * Ensure transitions meet agreed Service Acceptance Criteria and include a complete operational service wrapper. * Validate support model, support hours, incident/request/problem processes, escalation paths, monitoring, runbooks, knowledge articles, RACI, CMDB and service catalogue updates. * Ensure structured handover into Service Operations, including hypercare where required. ITSM Delivery Oversight * Oversee the effectiveness of ITSM processes as they relate to transitioned services across regions. * Drive standardisation and consistency in transition execution and operational readiness. * Identify readiness risks such as documentation gaps, unclear ownership or lack of monitoring, and drive resolution. * Validate support team readiness, end-user readiness activities and formal service ownership acceptance. Change & Release Readiness Governance * Work with Change Enablement and Release Management to ensure changes are risk-assessed and operationally validated. * Confirm deployment and rollback plans are complete and tested, operational impacts are understood and go/no-go governance is in place. * Provide transition readiness input into CAB and governance forums; ensure PIRs are completed and actions tracked. Vendor & Partner Integration * Act as the service transition integration point between internal IT teams and external AMS / Service Desk providers. * Ensure suppliers receive knowledge transfer and understand service ownership, roles and escalation paths. * Align suppliers to transition standards, common processes, tooling, SLAs and ways of working. * Drive accountability across vendors for service quality, risks and early-life support outcomes. Service Review & Continual Improvement * Establish and operate a sustainable service review framework for transitioned services. * Lead insight-driven service reviews covering SLA/XLA performance, incident/problem/change trends, stability and risk. * Maintain and prioritise an improvement backlog with clear ownership and delivery. * Capture lessons learned and embed improvements into transition standards. Financial Responsibilities * No direct budget ownership specified. Contributes to supplier governance and service review activity where cost, service quality and performance implications are relevant. People Management Responsibility * Number of direct reports: 0 * Number of dotted line reports: 0 * Leads virtual transition teams and coordinates cross-functional stakeholders, suppliers and Service Desk teams through transition and early-life support ## Related Videos - [Coffee with Developers](https://www.wearedevelopers.com/videos/341-coffee-with-developers) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)