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# IT Support Engineer - Offenburg

- **Company:** Solutionix Global Services
- **Location:** Offenburg, Germany
- **Experience:** Starter
- **Salary:** €60,000.0 - €72,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, Office365, Peripherals, Laptops
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=14690fdd95bd4d92

## About the Role

Minimum 12-24 months of workplace / desk-side support experience. Basic working knowledge of Windows OS (Windows 10 / 11). Basic working knowledge of Microsoft Office and Office 365 applications. Hands-on experience with PC / laptop hardware and peripherals, including printers. Familiarity with supporting mobile devices. Field experience supporting a variety of end-user technologies and services.

## Description

* Provide onsite / desk-side end-user support: deploy new devices and restore existing devices to a steady state. Install, move, add and change (IMAC) PCs, laptops, peripherals and printers. Perform break-fix hardware support for PCs, laptops and peripherals (including printers). Support Windows OS (Windows 10 / 11) and Microsoft Office & Office 365 applications. Provide basic support for mobile devices. Log, own and resolve assigned support tickets promptly, maintaining a strong sense of urgency and SLA compliance. Carry out scheduled site visits to nearby Category-B/C sites where required. Provide backup cover for the second resident engineer to ensure continuity of onsite service. Maintain a professional appearance and deliver excellent customer service to onsite users.


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