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# IT Support Specialist - US

- **Company:** The Lamb Co-Operative, Inc.
- **Location:** Compton, CA, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Dynamics CRM, Identity and Access Management, Virtual Private Networks (VPN), Microsoft Dynamics, Azure Active Directory, Software Deployment, TCP/IP, Wi-Fi Technology, Software Licensing, Cloud Platform System, Reliability of Systems, Peripherals, Microsoft InTune, Information Technology, SAP MDG, Laptops
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b124b754c8d26a77

## About the Role

* Degree in Computer Science or a related discipline, with 1-3 years of experience in an IT Help Desk or Technical Support role.
 * Strong familiarity with Windows endpoints, Android devices, and on-premises and cloud environments.
 * Experience with cloud productivity and business platforms, including Microsoft 365 and Dynamics 365.
 * Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
 * Excellent communication skills, with the ability to explain complex technical issues to non-technical team members with patience and clarity.
 * Familiarity with endpoint management and MDM tools, including Microsoft Intune.
 * Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are considered an asset., Required
 * 1 - 3 years: Experience in an IT Help Desk or Technical Support role, Preferred
 * Bachelor's degree or better in Computer Science or related field, Preferred
 * Communication-Active Listening, Presentation
 * Critical Thinking-Analyize&Synthesize
 * Flexiblity, Resiliency
 * MS Dynamics
 * Teamwork-Collaboration
 * Time Mgt-Plan, Goal Set, Delegate
 * Work Ethics-Punctual, Professional, * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
 * Innovative: Consistently introduces new ideas and demonstrates original thinking
 * Enthusiastic: Shows intense and eager enjoyment and interest
 * Functional Expert: Considered a thought leader on a subject
 * Team Player: Works well as a member of a group, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
 * Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
 * Goal Completion: Inspired to perform well by the completion of tasks
 * Self-Starter: Inspired to perform without outside help

## Description

* User Support: Provide responsive technical support through chat, email, and in-person channels for office and remote employees, ensuring issues are resolved or escalated with clear communication.
 * Endpoint & Software Setup: Configure, deploy, and maintain laptops, monitors, peripherals, mobile devices, handheld devices, and software licenses to ensure employees are productive from day one.
 * Access Management: Manage employee onboarding and offboarding by provisioning, modifying, and deactivating accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and related IT systems.
 * Troubleshooting: Diagnose and resolve network, Wi-Fi, VPN, printer, endpoint, and operating system and software applications issues efficiently to maintain service continuity.
 * Documentation: Maintain accurate internal knowledge base articles, step-by-step guides, and FAQs to improve consistency, repeatability, and self-service support.
 * Asset Governance: Maintain reliable inventory records for hardware, software, and assigned devices to support lifecycle management, accountability, and audit readiness.