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# IT Supervisor

- **Company:** Golden Road Motor Inn, Inc
- **Location:** Reno, NV, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Os/400 Operating System, Microsoft Windows, Apple Mac Systems, Linux, Network Protocols, Systems Integration, TCP/IP, Network Server, Workday
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=463d3c55c70e6f9e

## About the Role

* Demonstrated excellent guest service.
 * Preferred 1 year supervisory experience.
 * Preferred 2 years IT Helpdesk experience.
 * Able to prioritize and get projects done in a demanding environment.
 * Preferred Microsoft certifications.
 * Experience with TCP/IP and other networking protocols and concepts.
 * Experience with Operating systems such as; Workday, Windows, OS400, Linux, OSX.
 * Experience with personal computers, servers, and like technology.
 * Ability to work long periods on their feet.
 * Ability to lift 50lbs
 * Ability to continually use ladders.
 * Able to obtain a Nevada Gaming License.

***Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

## Description

This position is responsible for the operations and supervision of the IT helpdesk and IT Technicians., * Works with management to develop plans, forecasts, and budgets for the I.T. Department.

 * Creates and manages escalation procedures and ensures service levels are maintained for the I.T. Helpdesk.
 * Documents, tracks, and monitors problems to ensure resolution in a timely manner.
 * Identifies, researches, and resolves complex technical problems.
 * Develops IT tech schedules, prioritizes support calls and resources for installation and support.
 * Collaborates with management to develop helpdesk standards.
 * Creates and manages procedures.
 * Documents and trains on all work performed.
 * Prepares progressive reports for all work performed.
 * Works with Atlantis systems group to install, configure, and troubleshoot servers, applications, equipment and systems.
 * Works with AV to install, configure, and troubleshoot servers, applications, equipment and systems.
 * Motivate the team to increase same day help desk case closing percentage annually.
 * Prove the ability to prioritize helpdesk issues and resources in an efficient manner.
 * Maintain all server updates and patches in congruence with the Monarch IT department.
 * Full knowledge of the network topography, and system integration within the corporate environment.
 * Handle project planning and organization. Ability to facilitate installs, upgrades, etc. with our team. Coordinating with other departments as well.
 * Offer input to management for new solutions and/or feedback on current solutions that help our team become more efficient.
 * Mentor the technicians in the IT Department, and help them acquire knowledge of our systems.
 * Other duties as assigned by management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.