> Markdown version of [/jobs/ext/3298341-technical-support-engineer-ai-ml-platform](https://www.wearedevelopers.com/jobs/ext/3298341-technical-support-engineer-ai-ml-platform). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer - AI/ML Platform

- **Company:** Excelgens, Inc
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Application Frameworks, Computing Platforms, Bash Shell, BIOS, Software Debugging, Linux, Device Drivers, Firmware, Python (Programming Language), Machine Learning, Windows PowerShell, Tensorflow, Azure Machine Learning, System Software, System Testing, Scripting, Extensible Firmware Interface, Pytorch, Information Technology, HuggingFace, Machine Learning Operations, Docker
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=646f01793d5ef06c

## About the Role

The ideal candidate will have strong system-level troubleshooting skills and experience working across hardware, operating systems, drivers, and AI/ML software environments., 3+ years of experience in technical support, platform support, system validation, software support, or a similar technical role.
Strong troubleshooting experience with Windows and Linux.
Good understanding of x86-based computer systems and operating system interaction with hardware and drivers.
Experience troubleshooting drivers, system software, hardware, or firmware-related issues.
Experience using Python, Bash, PowerShell, or similar scripting tools.
Strong problem-solving, documentation, and customer communication skills.

Preferred Qualifications

Experience supporting AMD or other CPU/GPU-based computing platforms.
Exposure to GPU or NPU computing.
Experience with ROCm, PyTorch, TensorFlow, Hugging Face, or similar AI/ML technologies.
Familiarity with Docker and AI model deployment.
Knowledge of BIOS/UEFI, device drivers, performance analysis, and system debugging tools.

## Description

Troubleshoot customer-reported issues across Windows and Linux systems.
Investigate problems involving CPU, GPU, NPU, memory, BIOS/UEFI, drivers, power, thermal behavior, and applications.
Reproduce technical issues in a lab or test environment and document findings clearly.
Collect and analyze system logs, crash dumps, traces, and diagnostic information.
Identify whether issues originate from hardware, firmware, drivers, operating systems, or software frameworks.
Support installation, configuration, and troubleshooting of AI/ML workloads.
Work with engineering teams to escalate defects and provide reproducible test cases.
Manage technical support cases from initial investigation through resolution.
Provide customers with configuration guidance, troubleshooting steps, and best practices.
Track recurring technical issues and contribute to support documentation and regular reporting.


## Related Videos

- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning)
- [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered)
- [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)
- [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker)

## Related Articles

- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere)
- [MLOps And AI Driven Development](https://www.wearedevelopers.com/magazine/82-mlops-and-ai-driven-development)
- [What Are Large Language Models?](https://www.wearedevelopers.com/magazine/304-what-are-large-language-models)