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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Analyst II - NOC (Remote) - **Company:** JSI Research and Training Institute, Inc. - **Location:** United States - **Experience:** Expert - **Salary:** $62,400.0 - $87,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Ethernet, Web Browsers, Issue Tracking Systems, IP Addressing, Internetworking, Network Troubleshooting, Microsoft Office, Networking Basics, Network Monitoring, Network Routers, Computer Network Operations, Information Technology - **Published:** September 3, 2026 - **Apply:** https://www.builtincolorado.com/job/network-analyst-ii-noc-remote/11030023?handler=ApplyRedirect ## About the Role We are seeking a motivated and reliable individual to join our Network Operations team. This is a mid-level position designed for someone with a demonstrated history of technical efficiency, a strong aptitude for technology, and the discipline to follow and refine established procedures., * Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to master new network monitoring software quickly. * Problem Solving: Ability to follow and validate logical workflows and written instructions to resolve network issues. * Communication: Strong verbal and written communication skills; ability to remain professional and calm under pressure during high-traffic events. * Customer Service: Proven experience interacting with customers or clients in a technical support capacity. * General Networking: Strong understanding of Internet connectivity, IP addressing, and the function of routers/switches. * Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers). * Experience: 1-3 years of work experience in a NOC or technical support environment. * Education: High School Diploma or GED is required. An associate or bachelor's degree in a technical field is preferred. Knowledge Of: * Ticketing: Prior experience with ticketing systems and maintaining accurate data entry. * Monitoring: Experience with network monitoring tools, dashboards, and interpreting alarm data. Professional Compentencies: * Reliability: Demonstrated history of punctuality and consistent attendance. * Initiative: A self-starter who proactively seeks out documentation improvements or learning opportunities during downtime. * Attention to Detail: Ability to follow and audit detailed instructions without skipping steps. ## Description Be an Early Applicant Remote Hiring Remotely in USA Mid level Remote Hiring Remotely in USA Mid level Monitor customer network infrastructure, respond to alarms, manage trouble tickets, perform initial connectivity troubleshooting, and escalate complex incidents. Communicate with customers and internal teams, maintain knowledge-base documentation, improve SOPs, mentor junior analysts, and participate in an on-call rotation. The role requires networking fundamentals, technical support experience, familiarity with monitoring and ticketing systems, strong communication, and careful adherence to procedures., JSI invites you to join our team a remote NOC Analyst II on our NOC team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization., * Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms with increased autonomy and speed. * Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail. * Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides. * Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to NetOps Engineering or appropriate resources after ensuring all basic checks are exhausted. * Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email. * Documentation: Assist in maintaining the team knowledge base; identify outdated SOPs and suggest specific updates to improve team efficiency. * Mentorship: Provide guidance and act as a first-level resource for Network Analyst I team members regarding procedural questions. * On-Call: Participate in an on-call rotation as required (incl. evening shifts). ## Related Videos - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)