> Markdown version of [/jobs/ext/3298607-information-technology-associate](https://www.wearedevelopers.com/jobs/ext/3298607-information-technology-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# INFORMATION TECHNOLOGY ASSOCIATE

- **Company:** Department of Water Resources
- **Location:** Fresno County, CA, United States (Remote available)
- **Salary:** $59,220.0 - $104,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Amazon Web Services, Antivirus Softwares, Application Packaging, Software System Penetration Testing, Microsoft Azure, Cloud Computing, Configuration Management, Cyber Security, Domain Name System (DNS), Multi-Factor Authentication, Intrusion Detection and Prevention, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Operating Systems, System Center Configuration Manager, Windows PowerShell, Role-Based Access Control, Remote Desktop Services, Azure Active Directory, Software Deployment, Symantec, Scripting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Unified Endpoint Management, Vulnerability Analysis
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2ed3ea883033dc07

## About the Role

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

 * Experience in an Infrastructure role with a focus on Microsoft system administration.
 * Proficiency with Microsoft 2016/2019 Server
 * MCSE is a plus.
 * Experience with automation utilizing PowerShell or other common scripting language.
 * Experience with any of the following is highly desirable: Terminal Services, Group Policy Creation and Management, Windows 10, MS Office, MS Project, Visio, Symantec Endpoint
 * Knowledge of Microsoft Store for Business and Intune device management
 * Application Packaging and deployment with Microsoft SCCM
 * Operational understanding of Azure AD and hybrid infrastructure, as well as familiarity with System Center Configuration Manager, is required.
 * Excellent verbal & written communication skills
 * Excellent problem-solving skills
 * Team Oriented works well with Junior team members and management.
 * Continuous improvement mindset
 * Demonstrated ability to learn and quickly comprehend new concepts and technologies.
 * Experience with AD, Azure, Office 365, Intune (MEM), Microsoft Endpoint Management, and DNS preferred.
 * AWS / Cloud Workspaces experience is highly desirable.
 * Cybersecurity includes controlling physical access to system hardware, as well as protecting against harm that may be done via network access, malicious data and code injection. Using common countermeasures: least privilege, user account access controls, firewalls, antivirus software, intrusion detection, vulnerability scanning, penetration testing, two factor authentication, secure backups, end user security training, etc., * Describe your experience with managing Microsoft EPM, Azure, InTune, or all these technologies.

 * Describe the analytical steps you would take to troubleshoot, resolve, and document the completion of problem tickets and service requests. Include example(s) from experience if any, that demonstrate your ability to utilize the completed staff work process.

 * In this position, you will be required to effectively work together with business, technical staff, and management. Describe how you would be effective in this aspect. Include example(s) when you demonstrated support, enthusiasm, and commitment to overcome resistance and implement an important change.

## Description

Customer Services Client Support Analyst who supports the South-Central Region Office use and control of the EndPoint Management Platform; expected to have and maintain a complete overview of the system, and the main goal is to ensure all systems are working together as efficiently as possible.

Provides services and support related to the EPM system, including the hardware and software necessary to provide a reliable, secure, and well-performing client technology automated environment for the Department of Water Resources (DWR). Monitor system health and perform site-specific risk mitigation activities as part of change/configuration management to ensure smooth implementation of and transition to new software delivery/packaging and configuration management automation capabilities. Sustain and provide configuration management, create, test, and distribute standard Windows OS, application packages, scripts, and batch programs. Perform client technology problem resolution and service delivery activities. Provide Level 1 and Level 2 support for client technology environment. Monitor and resolve customer problem tickets within SLAs. Monitor and complete customer service requests within defined service-level agreements.

Collaborate with other Client Support Analysts and Division of Technology Services (DTS) technical and operational areas in the fulfillment of service requests and problem resolutions. Administering Microsoft Systems Center Configuration Manager (SCCM), including imaging, patching, application deployment, configuration management, and upgrades.