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# Software Support Analyst

- **Company:** Codoxo, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Software as a Service, Information Systems, Information Technology, Zendesk
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=57c5d467a7c203ef

## About the Role

* Up to 2-3 years of relevant professional healthcare experience
 * Healthcare or healthcare technology / SaaS experience required
 * Experience speaking to healthcare providers and healthcare payers
 * JIRA, ZenDesk, and Confluence experience required
 * BS in Computer Science, Information Systems, or equivalent preferred
 * Excellent problem solving, analytical, and multi-tasking skills
 * Outstanding oral and written communication skills
 * Ability to convey technical information to a general audience
 * Aptitude for learning new technologies quickly
 * Extremely detail-oriented and highly organized
 * Ability to prioritize tasks and carry out responsibilities with minimal direction
 * Remote Work Requirements: To ensure reliable performance on the company-issued CODOXO laptop, employees working remotely must have a stable high-speed internet connection. Internet performance should be measured using a speed test conducted directly on the CODOXO laptop, not based solely on the internet plan purchased from the provider.
 * Physical Requirements: Work is performed in an office environment (either in our office or work-from home) and requires the ability to work on a computer, operate standard office equipment, and work at a desk.

## Description

At Codoxo, our clients have access to high levels of support from our Customer Success team. As a Software Support Specialist, you play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS products. You are a strong multi-tasker who can work successfully across multiple teams to resolve issues in a timely manner. You are also a tech-savvy product expert with strong attention to detail and ability to go beyond clients' initial requests to understand their underlying needs., * Field all technical support calls and emails

 * Provide Tier 1 software support for our clients by troubleshooting and collecting all relevant partner details for the reported issue or concern
 * Multi-task and track open tickets at various stages of completion.
 * Work with multiple teams to find, analyze, and resolve client issues.
 * Communicate the root cause to clients in non-technical terms.
 * Proactively identify clients experiencing repeated issues or requests that are not resolved to the client's satisfaction and escalate issues, as needed.
 * Discuss and present recommendations with the product pods about how to improve customer experience.
 * Maintain and report on all client's platforms and technical issues
 * Organize and report on ZenDesk and Jira tickets to all levels of Codoxo leadership