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# Application Support Analyst

- **Company:** The CCS Companies
- **Location:** Norwood, MA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Software Applications, C Sharp (Programming Language), C++ (Programming Language), Database Queries, Software Debugging, Microsoft SQL Server, Software Architecture, Software Engineering, Software Troubleshooting, Programming Languages
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4032036314644470

## About the Role

* 2-+ years of experience in a related programming or application support position, or 2-year certificate or degree in lieu of experience.
 * Experience with programming languages (e.g. C#, JavaScript, C++, etc.) is required.
 * Strong understanding of IT principles, software applications, troubleshooting methodologies and some system administration is required.
 * Basic familiarity with running SQL statements in a MS SQL Server environment is required.
 * Ability to diagnose and solve application issues is required.
 * Knowledgeable with software architectures, error analysis and debugging are a plus.
 * Able to work, collaborate and communicate with all levels of the organization.
 * Must have strong verbal and written communication skills.
 * Must be able to work on call and on weekends.

EDUCATION REQUIREMENTS:

 * 2-year technical degree or certification, or equivalent experience is preferred.
 * High School Diploma or GED is required., * High school or equivalent (Required)

## Description

* Responds to incidents and requests from end users regarding any application issues.
 * Analyzes and resolves application issues or escalates as needed.
 * Monitors application and alert systems for critical issues and potential problems.
 * Identifies and reports on recurring problems or noticeable trends to improve support strategies.
 * Keeps detailed records of support requests, solutions applied and resolutions to the documented problem.
 * Works with the application development team and other support staff to resolve complex issues.
 * Contributes to improvements in support processes and procedures.
 * Ability to maintain consistent and regular attendance in accordance with an established schedule.
 * Ability to work onsite/in-office in accordance with CCS and department policies and procedures.