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# IT Support Specialist

- **Company:** DELTA ENGINEERS, ARCHITECTS, LAND SURVEYORS, & LANDSCAPE ARCHITECTS, D.P.C.
- **Location:** Endicott, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Software Applications, Business Software, Computer Networks, System Configuration, Desktop Computing, Monitoring of Systems, Issue Tracking Systems, Information Technology Audit, Networking Hardware, Networking Basics, Remote Access Technology, Azure Active Directory, Cloud Services, Remote Service Software, Virtualization Technology, Network Routers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Information Technology, Laptops, Network Server, Autodesk Autocad, Windows Client, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b2450accb570e3e5

## About the Role

· Associate's degree in information technology, Computer Science, or a related field; or an equivalent combination of education, experience, and certifications.

· At least two years of experience providing IT support in a Windows 10/11 networked environment.

· Proficiency with Windows 10/11, desktop applications, laptops, peripherals, printers, and common business software.

· Experience installing, maintaining, and repairing Windows 10/11Operating Systems, business applications, computer hardware, and peripherals.

· Strong troubleshooting, analytical, diagnostic, and problem-solving skills.

· Excellent customer service skills with the ability to communicate technical information clearly to users with varying levels of technical knowledge.

· Strong written and verbal communication skills.

· Ability to work independently, prioritize multiple requests, and contribute effectively as part of a team.

· Strong organizational skills and attention to detail, including accurate documentation and record keeping.

· Willingness to learn new technologies and follow established IT standards, procedures, and security practices.

· Ability to lift and move equipment up to 50 lbs. and perform workstation setup tasks that may require bending, reaching, crawling under desks, pushing carts, and carrying equipment.

Preferred Qualifications

· IT certifications applicable to desktop, mobile, or end-user support, such as CompTIA A+, Network+, Microsoft, or similar certifications.

· Working knowledge of networking concepts, operating systems, and software applications.

· Experience supporting users in a Microsoft 365 environment.

· Experience with Active Directory, Microsoft Entra ID/Azure AD, Intune, endpoint management, remote access tools, VDI, or virtualization.

· Experience configuring and supporting Autodesk software would be beneficial.

· Exposure to maintaining or supporting network equipment, servers, routers, firewalls, phone systems, or related infrastructure.

· Experience supporting remote users and multiple office locations.

Work Environment and Schedule

This is a full-time position based in Endwell, NY The role is primarily on-site, with occasional travel to remote offices or job sites as needed. Some after-hours or weekend support may be required for scheduled maintenance, urgent issues, or special projects.

## Description

Delta is seeking a dependable, customer-focused IT Support Technician to provide day-to-day technical support for employees across office and in remote environments. This role is responsible for installing, configuring, and troubleshooting hardware, software, account access, peripherals, and basic network-related issues while delivering responsive, professional service. The ideal candidate enjoys solving problems, communicating clearly with users, documenting work accurately, and learning new technology in a collaborative IT environment., · Provide first-line technical support for end users by responding to help desk requests, diagnosing issues, and resolving problems related to computers, software, hardware, mobile devices, printers, peripherals, and user accounts.

· Use the ticketing system to open, update, prioritize, document, and close support requests in a timely and accurate manner.

· Communicate with users by phone, email, chat, remote support tools, or in person to gather information, explain solutions, and provide clear follow-up.

· Install, configure, test, deploy, and troubleshoot desktops, laptops, peripherals, operating systems, business applications, and cloud services.

· Prepare workstations, user accounts, access rights, and security credentials for new employees and update or disable accounts as staffing changes occur.

· Support users at remote locations as needed, including troubleshooting connectivity, access, device, and application issues.

· Perform hardware and software upgrades, workstation replacements, equipment setup, and routine maintenance in accordance with IT standards.

· Assist with basic network administration tasks, system monitoring, endpoint maintenance, IT audits, security awareness, and compliance-related activities as assigned.

· Maintain accurate inventory records for equipment, hardware, software, and assigned assets.

· Prepare equipment for reuse, reassignment, or disposal in accordance with company policy.

· Document recurring issues, recommend process improvements, and help maintain IT procedures, knowledge base articles, and user guidance materials.

· Maintain current knowledge of supported technologies, cybersecurity practices, and internal IT procedures.