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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Networking Basics, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Software Troubleshooting, Peripherals
- **Published:** September 10, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3385136329&tx=JK5549FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 3 to 6+ years of experience supporting PC Hardware and software
 * Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
 * Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues
 * Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
 * Get work done independently, and for attendance for availability to work scheduled hours
 * Ability to handle multiple projects
 * Experience working in an enterprise environment

## Description

* Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
 * Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
 * Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
 * Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
 * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
 * Back up and burn end user data
 * Assist in developing and documenting improvements to current processes
 * Assist other coworkers in resolution of end users' technical issues across the program
 * Assist Site Leader in the execution of established processes and escalations


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