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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** DMS Computer Recruitment - **Location:** Bolton, UK - **Salary:** £25,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Microsoft Outlook, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, IP Addressing, Network Configuration and Change Management, Networking Basics, Remote Desktop Services, Microsoft SharePoint, Virtualization Technology, Software Troubleshooting, Sonicwall, Information Technology, Fortinet, Gsuite, Cisco, Vmware - **Published:** June 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=f3c0353f21510944 ## About the Role Do you have a valid Driving License license?, Do you have experience in IT support?, * Proven experience in an IT support/helpdesk role (or strong relevant technical background) * Strong knowledge of: * Microsoft Windows 10/11 * Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Networking fundamentals (DNS, DHCP, IP addressing) * Experience with remote desktop tools and helpdesk systems * Ability to diagnose and troubleshoot technical issues effectively * Strong communication and customer service skills * Ability to manage workload and prioritise multiple tasks Desirable: * Experience with Papercut or similar print management software * Experience with managed print devices and multifunction printers * Exposure to Google Workspace environments * Experience with cloud platforms (Microsoft Azure preferred) * Knowledge of networking/firewall technologies (Fortinet, SonicWall, Cisco, Ruckus) Other Requirements: * Full UK Driving Licence Attitude & Approach * Passion for IT and continuous learning * Logical, methodical problem-solving approach * Friendly, professional, and customer-focused * Able to work under pressure and manage competing priorities * Team player who collaborates well with others * Proactive mindset with a willingness to go the extra mile Qualifications (Desirable / Supported) * Microsoft Certifications (MCP, MCSA) * Cisco Certifications (CCNA) * Cloud Certifications (Azure, AWS) * Virtualisation (VMware, Hyper-V) ## Description We are recruiting an IT Support Engineer to join our team based at our Head Office in Bolton. This is a hybrid role, providing: * Internal IT support to the DMS team onsite, and * Remote and onsite support to our customer base You'll play a key role within the support function, working closely with colleagues across IT, print, and project delivery teams. This position requires someone organised, adaptable, and comfortable managing multiple priorities., * Act as a first point of contact for IT support queries (internal and external) via phone, email, and ticketing system * Troubleshoot hardware, software, networking, and print-related issues * Diagnose issues across Windows environments, Microsoft 365, and cloud platforms * Support and maintain internal IT systems alongside customer environments * Configure and support print management solutions (e.g., Papercut) * Assist with account setup, password resets, and Active Directory tasks * Diagnose and resolve network configuration issues (DNS, DHCP, IP addressing) * Guide users through solutions step-by-step (remote and onsite) * Manage and prioritise multiple open tickets through to resolution within agreed SLAs * Escalate complex issues to internal technical specialists where required * Maintain accurate documentation of all support requests and resolutions * Contribute to internal knowledge base, manuals, and documentation * Provide follow-up support to ensure systems are fully functional * Build strong relationships with both colleagues and customers through a professional, approachable manner ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)