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# IT Support Specialist

- **Company:** expertplace professionals GmbH
- **Location:** Zülpich, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Local Area Networks, Systems Integration, User Accounts
- **Published:** September 19, 2026
- **Apply:** https://www.arbeitsagentur.de/jobsuche/jobdetail/10001-1003719764-S

## About the Role

Abgeschlossene IT-Ausbildung, z. B. als Fachinformatiker:in Systemintegration, oder vergleichbare Erfahrung
Gute Kenntnisse in Windows-Betriebssystemen sowie Microsoft 365
Erfahrung im IT-Support und im Umgang mit Ticketsystemen
Kenntnisse in Active Directory
Strukturierte und lösungsorientierte Arbeitsweise
Spaß am Kontakt mit Anwender:innen und ausgeprägte Serviceorientierung
Sehr gute Deutsch- und gute Englischkenntnisse

## Description

Bearbeitung von Störungen und Serviceanfragen per Telefon, Ticket oder direkt vor Ort
Dokumentation und Nachverfolgung von Supportfällen im Ticketsystem
Fehleranalyse und Troubleshooting bei Hard- und Softwareproblemen
Unterstützung im Netzwerkumfeld (LAN, Verkabelung, Connectivity)
Anlage und Verwaltung von Benutzerkonten, Gruppen und Berechtigungen in Active Directory

### Das bringst Du mit


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