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# IT Support Engineer

- **Company:** Agilityarc Solutions Private Limited
- **Location:** Triefenstein, Germany
- **Experience:** Expert
- **Salary:** €56,160.0 - €62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Software Applications, Desktop Computing, Object-Oriented Software Development, Peripherals, Computer Equipment, Laptops
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bed97984e7cfa95e

## About the Role

We are looking for an experienced Field Engineer / L2 Desktop Support Engineer with 5+ years of relevant experience to provide onsite desktop and end-user support., * Minimum 5+ years of relevant Desktop / IT Support experience.

 * Strong hands-on experience in L2 Desktop Support.
 * Experience supporting Windows Operating Systems.
 * Good knowledge of desktop/laptop hardware.
 * Experience troubleshooting memory modules and computer peripherals.
 * Basic network troubleshooting skills for end-user devices.
 * Knowledge of endpoint security practices.
 * Experience with antivirus/endpoint protection programs. ood understanding of IT support processes and end-user troubleshooting.

Language Skills

 * English - Good communication skills
 * German - Minimum B2 level

## Description

The engineer will be responsible for maintaining the continuity and quality of IT support services for approximately 650 users., * Provide L2 / second-level desktop support to end users.

 * Troubleshoot and resolve issues related to Windows Operating Systems.
 * Provide support for software applications and IT support tools as required by the organization.
 * Provide onsite support for desktop computers, laptops, computer hardware, memory modules, and peripherals.
 * Diagnose and resolve hardware-related issues.
 * Troubleshoot basic network-related issues affecting end-user devices.
 * Handle basic issues related to end-user device security practices.
 * Provide support for antivirus programs and related endpoint issues.
 * Maintain service continuity and quality of support.
 * Provide suitable replacement/support resources in case of absence, termination, or resignation of the assigned resource.
 * Provide timely reports, status updates, and other information as required by the client.