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# Technical Support Representative

- **Company:** WAVELYNX, CORP.
- **Location:** Broomfield, CO, United States
- **Experience:** Experienced
- **Salary:** $57,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Control Panels, Firmware, Issue Tracking Systems, Network Configuration and Change Management, Radio-Frequency Identification, Software Engineering, Gsuite, Hubspot, Api Management
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c04f223cdab9ea8b

## About the Role

* A bachelor's Degree in a technical field is preferred. Equivalent work experience will be considered.
 * 3+ years of experience in a technical support or similar role, preferably in the access control or security industry.
 * Familiarity with access control systems, including hardware, software, and API integrations, is highly desirable.
 * Experience with CRM tools (e.g., Hubspot) and ticketing systems.
 * Proficiency with Google Suite and other productivity tools.Strong troubleshooting skills with hardware, software, and network configurations.
 * Knowledge of access control technologies, including RFID, BLE, and smart credentials, is a plus.
 * Exceptional verbal and written communication skills.
 * Strong problem-solving and analytical skills.
 * Ability to explain complex technical concepts to non-technical audiences.
 * Customer-focused mindset with a commitment to providing excellent service.
 * Collaborative attitude and willingness to work cross functionally to solve customer issues.

## Description

* Customer Support:
 + Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
 + Diagnose, troubleshoot, and resolve hardware and software issues related to Wavelynx products, including readers, control panels, and associated integrations.
 + Escalate appropriate customer issues to senior support staff or engineering in a timely manner.
 + Perform remote diagnostics and troubleshooting using remote access tools.
 + Manage and track RMA (Return Merchandise Authorization) processes
 * Technical Expertise:
 + Provide detailed technical guidance on product installation, configuration, and operation.
 + Assist with firmware updates, API integration, and system compatibility checks.
 + Collaborate with engineering and product teams to resolve complex issues and ensure continuous improvement of products.
 * Documentation and Reporting:
 + Document customer interactions, troubleshooting steps, and resolutions in the support system.
 + Contribute to the development and maintenance of technical knowledge bases, FAQs, and support guides.
 + Report recurring issues or product bugs to the appropriate teams for further analysis.
 * Training and Enablement:
 + Assist in training customers and integrators on product functionality and best practices.
 + Participate in webinars, trade shows, and other events to showcase Wavelynx solutions and support capabilities.
 * Continuous Learning:
 + Stay up to date on Wavelynx product releases, updates, and new technologies in the access control industry.