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# it analyst.

- **Company:** Randstad UK
- **Location:** Stevenage, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £47,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Data Analysis, Backup Devices, Cyber Security, Disaster Recovery, Wide Area Networks, SC Clearance, Network Server, Hardware Debugging, Servicenow
- **Published:** September 5, 2026
- **Apply:** https://www.randstad.co.uk/jobs/it-analyst_stevenage_47391395/

## About the Role

* Experience: 5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.
 * Technical Proficiency: Strong working knowledge of Windows OS, Active Directory, mobile device management, hardware repair, and ITSM ticketing tools (e.g., ServiceNow).
 * Project & Analytical Skills: Hands-on experience in data analysis, continuous improvement methodologies, and project management.
 * Security Clearance: Active UK SC Clearance is ideal, or eligibility for SC Clearance (minimum 5 years continuous UK residency; open nationality excluding restricted nations).
 * Travel Flexibility: Ability to work on-site 4 days per week in Stevenage and 1 day per week in Loughborough.

## Description

* Provide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.
 * Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.
 * Manage external IT vendors and oversee hardware/software procurement.
 * Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).
 * Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.
 * Monitor site key performance indicators (KPIs), track support tickets, and maintain systems documentation.


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