> Markdown version of [/jobs/ext/3304566-enterprise-acocunt-manager-event-technology](https://www.wearedevelopers.com/jobs/ext/3304566-enterprise-acocunt-manager-event-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Acocunt Manager, Event Technology - **Company:** Intracta LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $85,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Data Integrity, Microsoft Office, Salesforce.Com, Generative AI, GPT - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=660f99c6697d7a67 ## About the Role * 5+ years of experience in event technology, account management, live or virtual meeting delivery. * 2+ years supporting enterprise pharmaceutical, healthcare, or strictly regulated commercial accounts. * 2+ years of direct people-management experience, including leading distributed, remote, or part-time technical staff. * Deep understanding of virtual, hybrid, and face-to-face meeting and production workflows, including managing the full lifecycle of an event through to final reconciliation. * Proven ability to manage multiple concurrent programs without compromising schedule or execution quality. * Track record of driving client retention, renewals, or scope expansion on enterprise accounts. * Experience operating within multi-vendor ecosystems, including acting as a subcontractor or partner vendor. * Proficiency with CRM systems (Salesforce or equivalent), Microsoft Office Suite and generative AI tools (e.g. Claude, Copilot, ChatGPT) to streamline account administration, reporting and operational workflows. * Ability to travel domestically and internationally as required (up to 20%) to manage onsite event technology operations. * Valid passport, or the ability to obtain one prior to the first international assignment, and the ability to secure any visas required for international travel. Successful completion of a background check is a condition of employment. Nice-to-Have Experience * Direct familiarity with pharmaceutical compliance frameworks and workflow. * Experience with event SaaS software rollouts or enterprise vendor management platforms. * Hands-on experience with enterprise event technology platforms such as Cvent, Zoom Events, SpotMe, or comparable proprietary tooling. * Bachelor's degree, or equivalent practical experience. A degree is not required for this role., * Ability to work at a computer for extended periods and to communicate by phone and video with camera on. * Onsite assignments may require standing for extended periods and transporting event technology equipment weighing up to 45 lbs., with or without reasonable accommodation. ## Description Intravo is seeking an Enterprise Account Manager, Event Technology to take dedicated ownership of delivery and client success for a large pharmaceutical account. In this role, you will be embedded as the lead account owner for our client's portfolio of meetings and digital engagement programs-including our proprietary SaaS platforms for mobile event apps, virtual and hybrid platforms, interactivity modules, interpretation, and second-screen engagement. You will direct a team of full-time and part-time Event Technologists and Moderators, enforcing account compliance and overseeing event execution across virtual, hybrid, and face-to-face formats. IMPORTANT: This is not a hands-on production role, but it requires meeting- and production experience. You will not be building the app or running the console on show day - you will be the person who knows, in detail, whether the people doing so, are set up to succeed., Account Leadership & Delivery * Take primary operational ownership for event technology delivery and account success across all assigned programs, from kickoff through live execution and post-meeting review. * Ensure strict adherence to agreed-upon Scopes of Work, enterprise SLAs, and pharmaceutical regulatory guidelines. Governance & Operating Cadence * Build and maintain account plans and SOPs-defining client objectives, service standards, escalation paths, and growth goals to ensure operational continuity. * Lead client account management in coordination with our sister production company (the MSA holder) to align project scopes, manage client expectations, and safeguard contract value. * Maintain a structured communication cadence, including regular status updates, standing office hours, SOW-mandated account reviews, and client reporting. * Own account data integrity in the Intravo CRM, including program setup, activity logs, renewal forecasting, and recurring client reports. Account Health * Partner with internal teams to identify expansion opportunities, convert them into signed change orders, and lead intra-account RFP responses and proposals. * Proactively manage budget variances to prevent billing disputes and oversee final financial reconciliations for assigned account programs. * Maintain up-to-date knowledge of competitors and emerging trends in the pharmaceutical event technology space. Team Leadership * Direct account-assigned Event Technologists and Moderators, managing staffing assignments, resource allocation, and capacity planning based on program scope and technical complexity. * Lead end-to-end people management for the account team, including regular 1:1s, performance reviews, professional development planning, and hiring. * Train delivery staff on account-specific workflows, client preferences, and compliance standards, while partnering with Product Support to route platform and feature training. Client Partnership & Product Alignment * Serve as the primary technical partner and internal client advocate, translating client business goals into actionable execution plans. * Cultivate relationships across key account stakeholders-including study teams, client committees, meeting planning agencies, and third-party production vendors. * Conduct consultative product demos for stakeholders to showcase feature capabilities and drive platform adoption. * Partner with Project Manager and cross-functional leads to proactively surface operational risks or technical gaps prior to live event dates. * Collaborate with Product Support on new feature rollouts and conduct post-event reviews to capture operational feedback that directly informs product roadmaps., * Flawless Delivery: Programs run seamlessly, on schedule, and in full compliance with regulatory and client standards. * Proactive Governance: Operational risks and scope changes are identified early and resolved well before live execution. * Trusted Client Partnership: The client views you as an essential, authoritative subject matter expert for their event technology ecosystem. * Prepared Teams: Your team is kept current on client and vendor changes, supported from pre-event planning through post-event reconciliation, thoroughly trained, and confident in execution. Remote & Schedule Requirements * Dedicated home office suitable for video client meetings, with high-speed internet for video conferencing, live stream monitoring, and heavy data transfers. * Availability during core business hours on Eastern Standard Time, with schedule flexibility to support live events across time zones, including occasional early morning, late evening, or weekend execution windows. * Onsite event travel may include weekends, holidays and extended working hours around assigned programs.