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# Senior Technical Support Specialist

- **Company:** Quanterix
- **Location:** UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Workday
- **Published:** June 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3f9e0be4fc844feb

## About the Role

Do you have experience in Laboratory experience?, Do you have a Master's degree?, * Bachelor's or associate degree in an engineering, biology or science field preferred

 * 5+ years' experience in a similar Life Sciences role, laboratory or customer-facing role with technical expertise., * Master's or PhD preferred
 * Excellent oral and written communication skills
 * Hands-on experience with laboratory equipment or assays

EXPECTATIONS, COMPETENCIES, SKILLS & ABILITIES:

 * Remote EMEA
 * Travel less than 10%
 * Troubleshooting acumen, analytical with data analysis experience
 * Independent and self-disciplined
 * Collaborative with strong inter-personal skills

## Description

Quanterix's Technical Support team is responsible for remotely supporting customer questions and complaints via phone and email. By utilizing communication skills, technical aptitude and troubleshooting expertise along with an array of tools and resources, each Technical Support Specialist commits to providing prompt and accurate support to enable our customers to maximize the use of our products.
WHAT YOU'LL DO:

 * Utilize advanced knowledge in Quanterix technology and principles, including workflow, assay offerings, instrumentation and software, to provide comprehensive support for our customers
 * Cultivate specialized expertise in one or more key areas to offer targeted, in-depth support and solutions
 * Structure workday to highly independently perform investigations and be available for customer calls and emails to ensure prompt, professional and accurate support to customers
 * Document customer interactions in our Quality Management System and ensure documentation is updated, concise and complete
 * Identify training needs, assist in training and mentorship, and create training programs for the team
 * Utilize, enhance and promote highly effective critical thinking skills to independently understand customer inquiries and identify relevant troubleshooting workflows to identify likely causes and resolutions
 * Professionally represent the company while developing and maintaining positive relationships with our customers to understand their workflows and needs
 * Demonstrate expert communications skills through active listening, empathy and adaptability to effectively accommodate customers' needs for prompt, complete, and high-quality resolutions
 * Collaborate with inter departmental teams to support customers as needed, follow escalation pathways, and identify specific assistance needed from other departments
 * Apply a holistic commercial perspective when supporting our customers and collaborate with inter-departmental teams to identify and pursue sales opportunities
 * Assess when onsite intervention is required, supply field teams with initial recommendations for onsite actions and provide directions for ongoing onsite support
 * Recognize opportunities for improvement within the service team's workflow and contribute to the continuous development of processes, tools, and resources


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