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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # BSS Manager - **Company:** Airband Community Internet Ltd. - **Location:** Droitwich Spa, UK (Remote available) - **Experience:** Experienced - **Salary:** £70,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Business Systems, Collaborative Software, Cyber Security, Data Integrity, Cloud Services, Salesforce.Com, Systems Integration, Apex Code, Data Processing, Office365, Salesforce Lightning, Salesforce Sales Cloud, Data Analytics, Api Design, Custom Reports - **Published:** June 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1e4ab15297636b75 ## About the Role Do you have a valid Driving License license?, Do you have experience in Time management?, * Strong technical background knowledge of BSS systems and API development. * Experience of leading and driving projects to successful conclusion within deadlines. * Effective leader who can inspire and motivate your team to achieve the organisation's goals. Ability to build and manage high-performing teams, set clear expectations, and provide regular feedback and coaching. * Excellent communicator who can communicate technical concepts to non-technical stakeholders. * Strategic thinker who can develop and execute a long-term vision for the organisation's applications. Ability to identify opportunities for innovation and improvement and align their team's work with the organisation's strategic goals. * Strong analytical skills, able to observe, evaluate and make recommendations on situations quickly and comprehensively. * Commercial focus, able to assess and balance risk. * A role model, able to always demonstrate and uphold Airband's values. * Excellent planning and organisational skills, resilient with the ability to successfully manage conflicting priorities. * Adaptable and able to perform effectively in a fast-paced and changeable environment Core Key Skills * Excellent written and verbal communication * Effective time management and prioritisation * Strong problem-solving skills * Attention to detail and accuracy * Ability to work independently and collaboratively * Embraces change, is adaptable and is willing to learn * Customer / user-focused mindset * Continuous improvement mindset * Planning and organisational skills * Competent use of Microsoft 365 tools * Embraces diversity * Emotional intelligence and professionalism Leadership & Ownership * Credible and authentic, having a high degree of integrity * Ability to give and receive feedback constructively * Accountability and ownership of outcomes * Ability to influence without authority * Coaching or mentoring capability * Strategic thinking and alignment to objectives * Data driven decision-making and sound judgement * Effective risk assessment & mitigation skill * Ability to manage multiple tasks and deadlines * Stakeholder management and relationship building Technical & Digital Skills * Ability to learn new systems and technologies quickly * Data handling and analysis skills * Understanding of digital ways of working and collaboration tools, * Minimum 5 years of experience in business systems or application * management, with a strong focus on Salesforce. * 2+ years of line management experience, leading technical teams. * Proven experience managing external 3rd party vendor relationships. * Strong understanding of Salesforce configuration, Flows, security model, and Apex/Lightning components. * Experience in an ISP or similar subscription-based services environment is preferred. * Excellent communication skills with the ability to bridge the gap between technical and non-technical stakeholders. Desirable * Salesforce Administrator or Consultant Certifications. * Experience with Agile project management methodologies. * Experience in integrating Salesforce with billing/CPQ systems ## Description Reporting to the Head of IT, you will manage a team of 3 including Administrators and Developers and oversee third-party supporters, ensuring our systems are robust, secure, and aligned with business needs, * System Ownership & Strategy: Act as the product owner for Salesforce (CRM, Sales Cloud, Service Cloud, FSL) and other significant business systems. * Architecture and Integration: Be responsible for mapping and owning the organisation systems estate, ensuring that Business Systems are documented, understood and able to integrate and share data to achieve business benefits (APIs, push/pull relationships, master record definition). * Team Leadership: Line manage a team of 3 developers and administrators, setting objectives, managing performance, and facilitating professional * development. * Vendor Management: Manage 3rd party support partners, contractors, and software vendors to ensure service level agreements (SLAs) are met. * Development & Integration: Oversee the development lifecycle (configuration, testing, deployment) of new features and integrations with external ISP tools (e.g., billing, provisioning). * Process Improvement: Partner with stakeholders (Sales, Marketing, Support) to map, optimize, and automate business processes to improve efficiency. * Data Integrity & Security: Ensure data integrity, security, and compliance with data protection legislation across all systems. * Reporting & Analytics: Develop custom reports and dashboards for leadership to monitor KPIs. * Developing and implementing application strategies: Working with the Head of IT, define and develop BSS strategies to ensure, best value, stability and compliance in a regulated and service critical environment. * Managing the application development process: You are responsible for overseeing the entire application development process, from planning and design to development, testing, and deployment. * Collaborating with other departments: You will work closely with other teams, such as Data and Analytics, IT Security and Operations, Networks, Finance, Commercial, Strategy, Infrastructure etc to ensure that applications systems meet Airband's needs and requirements. * Monitoring application performance: Be responsible for monitoring the performance of all applications and making recommendations and taking actions where required. ## Related Videos - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [You’re a great coder? 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