> Markdown version of [/jobs/ext/330524-it-service-desk-agent](https://www.wearedevelopers.com/jobs/ext/330524-it-service-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Agent - **Company:** Trg Uk - **Location:** Emersons Green, UK - **Salary:** £26,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Engineering - **Published:** June 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=f7c71a24836e203b ## About the Role Do you have experience in Technical support?, * The ideal candidate will bring a proactive attitude, excellent attention to detail, and a genuine passion for delivering exceptional service. Experience in desktop/laptop support is highly desirable, as the role involves troubleshooting and resolving issues with end-user devices. Knowledge or experience with Microsoft 365 is particularly advantageous., * Knowledge of working with an ITSM tool is desirable but not essential * Experience in a service desk, helpdesk, contact centre, or desktop/laptop support role is highly desirable * Familiarity with Microsoft 365 is particularly advantageous * Strong customer-focused mindset, prioritising customer satisfaction * Proactive and self-motivated, with the ability to work under pressure and meet tight deadlines * Excellent verbal and written communication skills * Strong team player who can also work independently when necessary * Strong interpersonal skills, with the ability to build effective relationships at all levels * Adaptable and willing to embrace change and new challenges * Interest in mobile technology and IT support * Exceptional attention to detail, with confidence to seek support when required ## Description * As a key member of our Managed Services team, you will play a critical role in managing customer service enquiries in line with company procedures and goals to ensure high levels of customer satisfaction. Acting as the primary point of contact for Managed Service customer queries, you will work closely with Account Managers, the Technical Team, and Operations., * Resolve Managed Service customer incidents in line with agreed SLAs * Provide desktop and laptop support for end-users, ensuring swift resolution of hardware and software issues * Collaborate with third-party support teams to address and resolve end-user incidents * Redirect customer enquiries to the appropriate department promptly and monitor responses to maintain customer satisfaction * Manage and organise the general service desk ticket queue, including immediate closure of spam and duplicate tickets * Regularly update customers on ticket and order statuses * Resolve ServiceHub issues and assist with user setup requirements * Produce reports on customer service performance as required * Undertake additional reasonable tasks delegated by the line manager ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)