> Markdown version of [/jobs/ext/3305301-it-support-technician-1st-line-onsite-immediate-start](https://www.wearedevelopers.com/jobs/ext/3305301-it-support-technician-1st-line-onsite-immediate-start). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - 1st Line Onsite: Immediate Start - **Company:** Concero UK - **Location:** Ashford, UK - **Salary:** £25,000.0 - £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Microsoft Azure, Cloud Computing, Cyber Security, System Configuration, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Windows Servers, Network Protocols, Software Deployment, Backup and Restore, Wi-Fi Technology, Office365, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Information Technology, Laptops, Gsuite, Zendesk, Network Server, User Accounts, Vmware - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d92755b4315685e ## About the Role IN PERSON POSITION - Ashford, Kent - Please do not apply unless you are happy to travel to site everyday: you will need to be within one hour commute to Ashford, Kent. This role covers three school sites., * Relevant level 3 industry specific qualification * Demonstrable working knowledge of InTune * Demonstratable experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS. * Strong analytical and problem-solving skills to diagnose and resolve technical issues * Proficiency in computer hardware setup, configuration, and troubleshooting * Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls * Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos * Resilience, compassion, flexibility and ability to work independently as well as collaboratively in a team environment * Minimum two years of experience working in a First Line IT support role * Methodical and well organised * Full UK driving licence with no more than 3 penalty points and access to own vehicle * Right to work in the UK * Wiling to commute - the schools are based in Ashford, Kent. Before applying please ensure you are within a one hour commutable distance to Ashford, Kent What we'd love * Experience working in an education setting * Experience working in an MSP (Managed Service Provider) * Familiar with a structured, fast-paced, and professional working environment ## Description Are you a tech-savvy problem solver who thrives in dynamic environments? We're looking for an experienced T1 / First Line IT Technician to join our team and hit the ground running. In this role, you'll provide onsite First Line IT support across schools within approx. one hour commute to Ashford, Kent, helping staff keep systems running smoothly and ensuring our customers receive the excellent service they expect. You'll be part of a forward-thinking, rapidly growing IT company headquartered in Wolverhampton. Duties: - Provide technical support and troubleshooting for computer hardware, software, and network-related issues - Install, configure, and maintain computer systems and peripherals - Set up and manage user accounts and access permissions - Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall - Collaborate with team members to resolve IT issues and implement solutions - Document and track support tickets using our ticketing system, Freshdesk - Assist with software installations and updates - Conduct regular system maintenance tasks, such as backups and updates - Attending school following a daily schedule and providing hands-on IT support and advice to our customers. This role offers a variety of experiences, and no two days are the same. Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Azure/Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software), providing face to face support on issues such as Cyber Security, Data Protection, Accessibility, and documenting and tracking support tickets using our ticketing system, Freshdesk., PLEASE NOTE: Although our office is based in Wolverhampton, this role is based in school/s. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your routine duties. However, there will be occasions where you will be required to attend the office. 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