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# Enterprise Implementation Manager

- **Company:** Pinpoint
- **Location:** UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Asana, Human Resources Information System (HRIS), Postman, Slack, Hubspot, GPT
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=729937f044b52d3d

## About the Role

* 3+ years leading large-scale B2B SaaS implementations end to end, across multiple different products. Experience with both enterprise and mid-market customers, and HR or recruiting tech is a huge plus
 * Proven experience managing complex, multi-customer B2B SaaS implementations at scale (10+ concurrent), where you balanced competing priorities, internal coordination, and technical complexity across diverse customer needs
 * Technically self-sufficient. Comfortable learning from API documentation, using tools like Postman for troubleshooting, and reducing engineering dependency where possible. You don't need to be a developer, but you're willing to dig in
 * Background in high-growth startup environments (50-250 employees) where you experienced rapid scaling and evolving processes. Bonus if you've worked somewhere that doubled in size during your tenure
 * Structured project owner who builds milestone-driven plans, defines customer responsibilities, and thinks 2 to 3 steps ahead to manage risk
 * Experienced working with global customers and cross-functional teams (product, engineering, CS)
 * Past examples of managing implementation risk: adjusting plans, unblocking tech issues, or driving change
 * Brings operational rigor and accountability to each project. Others trust you to own outcomes, not just tasks
 * AI-forward in how you actually work. You actively use Claude, ChatGPT, or similar tools in your day-to-day-planning, research, communication, training materials. Not a future aspiration; something you're already doing
 * Comfortable working in ambiguous, startup-style environments with evolving processes
 * Professional polish and presence. A clear communicator who can command a (virtual) room
 * Based in the UK

## Description

* Maintain accountability across your implementations, ensuring deadlines are met and blockers are addressed with urgency
 * Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
 * Lead internal and external discovery to understand customer needs and design tailored implementation plans
 * Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
 * Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
 * Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
 * Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
 * Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

Tech stack: Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru


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