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# Desktop Support Engineer

- **Company:** Westcon-Comstor
- **Location:** Bracknell, UK (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Macintosh Computers, Business Software, Cloud Computing, Computer Maintenance, Dynamic Host Configuration Protocol, Network Troubleshooting, Microsoft Office, Microsoft Onedrive, Computer Equipment, Information Technology, Performance Monitor, Wireless Technologies, Laptops, Servicenow, Windows Client
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b34f0db7a7ab827

## About the Role

To be successful in your application, you will need to have gained 2 years+ experience in providing desktop support, possess effective interpersonal skills and enjoy working with a wide range of customers.

Technical experience and capability in Lenovo hardware maintenance, Windows 10/11, Office 365 and DNS & DHCP systems is essential, as is good knowledge and understanding of Cloud applications., As this is a customer-facing role, we're looking for an approachable and responsive team member who has a solid foundation in desktop support and who is enthusiastic about expanding their technical knowledge capability.

Key skills, competencies and experience required:

 * Good knowledge of Windows 10/11 client OS - installation, configuration, and troubleshooting
 * Understanding and troubleshooting DNS & DHCP systems
 * Good knowledge of Lenovo hardware maintenance
 * Experience of ServiceNow, or similar helpdesk tools
 * Experience administering Office 365, Microsoft Teams and OneDrive
 * Understanding of Cloud applications
 * Good knowledge of wireless technologies - configuration and support of laptops & printers
 * Experience with managing antivirus software, as well as managing and preventing virus outbreaks
 * Understanding of Active Directory
 * Customer focused, passionate about customer service and service quality
 * Ability to follow process, procedures, and work in a target driven environment
 * A quick learner who can absorb technical information and willing to learn
 * Possesses great attention to detail, tenacity and takes ownership
 * Analytical skills with the ability to see patterns and trends

Desirable

 * Experience with Apple MAC computers

## Description

Our onsite Desktop Support Engineer will be responsible for the day-to-day support of users and IT equipment within a busy office. This will entail managing the Office 365 environment, maintaining business applications and contributing to the efficient allocation computer hardware and software resources., * Onsite analysis, diagnosis, and resolution of desktop problems for end users (software/hardware/network troubleshooting)

 * Work and collaborate with Desktop Support team and IT Infrastructure engineers to prevent system downtime
 * Equipment set up for new joiners
 * Responding to IT tickets and ensuring end users are kept up to date with progress
 * Ensuring employee desks are fully set up and working
 * Desktop performance monitoring and optimization
 * Manage and troubleshoot access to shared folders and shared printers
 * Oversee the procurement, setup and running of hardware and software for company needs