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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Application Support Analyst - **Company:** BRE Group (Building Research Establishment) - **Location:** Watford, UK (Remote available) - **Experience:** Starter - **Salary:** £33,000.0 - £37,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Collaborative Software, Data Hub, Data Integrity, Document Management Systems, Monitoring of Systems, Identity and Access Management, Microsoft Dynamics, Microsoft Software, Microsoft SharePoint, Data Streaming, Systems Integration, Data Processing, Microsoft Power Automate, Office365, Software Troubleshooting, Data Management, Powerapps - **Published:** June 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=941e0e43bb02d521 ## About the Role Do you have experience in User acceptance testing? ## Description BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world. Your role at BRE The role is responsible for supporting and maintaining business-critical applications across the Microsoft technology stack, including Dynamics 365, SharePoint Online and Microsoft 365. The role ensures the effective operation, performance and continuous improvement of systems that enable users to work efficiently and securely., Provide first and second-line support for Microsoft Dynamics 365, SharePoint Online, and Microsoft 365 applications (Teams, Exchange Online, OneDrive) Log, triage, and resolve incidents and service requests in line with SLA targets Manage user access, permissions, and security roles across supported systems Troubleshoot issues related to workflows (Power Automate), collaboration tools, and document management Monitor system performance, integrations, and data flows across the Microsoft ecosystem Escalate complex or high-risk issues to senior team members or third-party vendors Support administration and basic configuration of Dynamics 365 and SharePoint environments Assist with maintaining SharePoint structure, governance, and content organisation Participate in testing activities, including UAT and release validation Produce and maintain documentation such as support guides and knowledge articles Support data management activities, including data integrity checks and migrations Collaborate with internal IT teams, business stakeholders, and external suppliers Contribute to ongoing system improvements and digital workplace initiatives What we are looking for Experience providing first or second-line application support within a Microsoft-based environment Working knowledge of Microsoft Dynamics 365 and its core modules, or similar ERP/CRM systems Understanding of Microsoft 365 applications, including Teams, Exchange Online, and OneDrive Experience supporting SharePoint Online, including site structure, permissions, and document management Strong troubleshooting and problem-solving capability across multiple systems and technologies Experience managing incidents and service requests in line with SLAs using a service desk tool Understanding of user access, permissions, and identity management within Microsoft environments Exposure to Power Platform tools (Power Automate, Power Apps) and workflow troubleshooting Ability to monitor system performance, integrations, and data flows across interconnected platforms Experience producing clear documentation, such as knowledge articles and support guides Awareness of data integrity, data handling, and basic reporting concepts Experience supporting testing activities such as UAT or system releases Ability to work collaboratively with IT teams, stakeholders, and third-party suppliers A proactive approach to improving systems, processes, and user experience ## Related Videos - [PoC “Austria Experience Data Hub”](https://www.wearedevelopers.com/videos/92-poc-austria-experience-data-hub) - [Testing .NET applications a Tool box for every developer](https://www.wearedevelopers.com/videos/704-testing-net-applications-a-tool-box-for-every-developer) - [Community Interview - PyLadies Berlin](https://www.wearedevelopers.com/videos/837-community-interview-pyladies-berlin) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [100 million days in Vienna: A story of APIs & AI in tourism.](https://www.wearedevelopers.com/videos/93-100-million-days-in-vienna-a-story-of-apis-ai-in-tourism) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)