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# Help Desk Operative

- **Company:** CBRE, Inc.
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, SAP Ariba
- **Published:** September 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=61d619c49104e500

## About the Role

Organized and structured approach to work
Logical and clear thinking
Attention to detail and high accuracy
Assertiveness and confidence in communication
Persistence and follow-through to resolution
Customer and team focus, with a commitment to delivering exceptional service

## Description

We're seeking a highly organized and customer-focusedHelpdesk Coordinator to provide exceptional support to our clients and internalteams. As a Helpdesk Coordinator, you'll be responsible for managing our CAFMsystem, answering calls and emails, and ensuring seamless communication betweenour facilities team and end-users. You'll also have the opportunity to identifyand implement innovative solutions to enhance performance and meet clientexpectations., Manage CAFM system as key user on site, including PPM records, reactives, and reporting
Provide exceptional customer service and support via phone, email, and in-person
Ensure all reactive requests are assigned to the correct engineer and communicated effectively to end-users
Collaborate with Lead Engineer and Ops Manager to maintain high-quality service standards
Review subcontractor performance and provide feedback through Ariba and other systems
Identify and implement innovative solutions to enhance performance and meet client expectations


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