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# Senior CRM Consultant (Klaviyo)

- **Company:** TalentBee
- **Location:** UK (Remote available)
- **Experience:** Expert
- **Salary:** £55,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Custom Software, Customer Data Management, Data Mapping, Shopify, Klaviyo Email and SMS Marketing
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b76c67b6cb67e0ba

## About the Role

Deep Klaviyo & ecommerce CRM expertise

 * Strong hands-on Klaviyo experience - this is essential.
 * Strong ecommerce lifecycle marketing expertise across segmentation, automation, retention and reactivation, with the ability to turn customer behaviour and business goals into effective lifecycle programmes.
 * Confidence with the more technical side of CRM too: deliverability, authentication, warm-up, list hygiene, sender reputation, customer data, events, data mapping and migration logic.

Client ownership & problem solving

 * Experience working directly with clients, ideally in larger or more complex ecommerce environments, and translating business needs into practical Klaviyo solutions.
 * Confidence taking ownership, making recommendations and challenging assumptions when the obvious solution isn't the right one.
 * Clear and confident communication in English with both clients and technical colleagues., * Strong, hands-on Klaviyo expertise.
 * Solid ecommerce lifecycle marketing knowledge.
 * Practical understanding of deliverability and sending infrastructure.
 * Good data literacy - customer profiles, events and migration logic.
 * Client-facing consulting experience, ideally with larger ecommerce clients.
 * The ability and desire to take ownership of Klaviyo as an expertise area.
 * Self-driven and analytical working style with clear communication in English.

Nice-to-haves: Shopify, CRM platform migrations, Bloomreach/Voyado/Omnisend, SMS, multi-market ecommerce, mentoring, technology-partner management or experience developing repeatable consulting services.

## Description

Our clients are typically mid-sized and larger retail and consumer brands that invest seriously in ecommerce and CRM. Instead of high volumes of small assignments, you'll usually work across a couple of substantial projects alongside ongoing client relationships.

That can mean:

 * Designing segmentation, lifecycle programmes and automation architecture.
 * Working hands-on with Klaviyo flows, segments, forms, templates and sending setups.
 * Owning the CRM side of migrations - including customer data, events, targeting logic and dependencies.
 * Translating existing CRM logic and customer data into a new Klaviyo environment without losing what makes it valuable.
 * Planning deliverability and warm-up strategies to protect sender reputation and inbox placement.
 * Analysing existing Klaviyo setups and identifying what should be changed or improved.
 * Investigating how Klaviyo actually behaves before giving a client an answer - and pushing back when the requested solution isn't the right one.

Ownership doesn't mean doing everything yourself.

You'll own the Klaviyo direction, while working closely with Lead Consultants, Technical Architects and developers on the wider business context, migrations, integrations and custom development.

You'll also:

 * Help colleagues understand what needs to happen in Klaviyo - and why.
 * Act as one of Woolman's key day-to-day contacts towards Klaviyo.
 * Help more junior CRM colleagues grow their Klaviyo expertise.
 * Spot recurring client needs that could become clearer and more scalable Klaviyo services.

So while client delivery is at the heart of the role, you'll also have real room to develop Woolman's Klaviyo capability beyond individual projects.

What you'll bring

The most important thing is simple: You genuinely know Klaviyo.

Not just how to build a flow, but how the platform works underneath the obvious features - how customer and event data behaves, how different setups affect segmentation and automation, what can go wrong in migrations and how to troubleshoot when something doesn't behave as expected.