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# Technical Support Lead - 9 months FTC

- **Company:** Motor Insurers' Bureau
- **Location:** Milton Keynes, UK
- **Experience:** Expert
- **Salary:** £49,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Cloud Computing, Cloud Computing Security, Cyber Security, Cloud Services, User Environment Management, Software Vulnerability Management, Microsoft InTune, Deployment Automation, Build Process, Unified Endpoint Management
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ba88760c0995e973

## About the Role

* Previous experience in a Service Desk, 2nd line support or end user computing role, ideally within a Microsoft 365 and Windows endpoint environment.
 * Hands-on experience with Microsoft Intune, Autopilot, Entra ID-joined or Hybrid-joined devices, Windows laptop builds and device lifecycle support.
 * Understanding of cloud print concepts, endpoint configuration, device compliance, patching and vulnerability remediation processes.
 * Strong troubleshooting and analytical skills, with the ability to investigate blockers, test solutions and clearly document findings.
 * Confident working with Infrastructure, Cloud, Information Security, Service Desk colleagues and third-party suppliers to progress technical activity.
 * Customer-focused approach with professional communication skills and the ability to support users both remotely and at desk side.
 * Well organised and comfortable working across varied ad-hoc priorities while maintaining attention to detail and agreed service levels.
 * Able to work independently while escalating risks, blockers or dependencies promptly where additional support or decisions are required.

## Description

* Provide fixed-term technical support cover during the Technical Support Lead's paternity leave, supporting operational continuity across end user computing, Service Desk escalation, endpoint management and improvement activity.
 * Work closely with the Cloud Architect and Infrastructure teams to support the migration of printing solutions to cloud-based services, reducing reliance on on-premises print infrastructure for hybrid-built devices.
 * Assist with the transition of hybrid-joined machines to Entra ID-only devices using Autopilot, helping to identify blockers, complete testing and support affected users through change.
 * Support laptop configuration, device replacement activity and docking station rollout in the office, ensuring users have reliable and fit-for-purpose equipment.
 * Assist with the mitigation of vulnerabilities on end user computing devices identified by Tenable, supporting patching and remediation within defined SLAs.
 * Provide hands-on support for varied ad-hoc technical tasks, incident resolution and Service Desk activities where additional capacity or technical depth is required., * Work with the Cloud & Security teams to support the migration of print services to a cloud-based solution, helping to document current print dependencies, test new configurations and support rollout activity.
 * Support the migration of hybrid-joined devices to Entra ID-only using Autopilot, including assessing current blockers, validating build processes and coordinating testing with existing hybrid users.
 * Engage with Infrastructure support teams to progress technical dependencies relating to Autopilot, cloud print, device build processes and endpoint configuration.
 * Configure, prepare and deploy laptops for joiners, replacements and refresh activity in line with agreed build and asset management processes.
 * Assist with office-based hardware activity, including replacement of docking stations, desk-side troubleshooting and ensuring users have appropriate connectivity and peripherals.
 * Review vulnerability outputs for end user computing devices, prioritise remediation activity and assist with patch deployment within defined SLAs using approved tooling and processes.
 * Investigate and resolve 2nd line incidents and service requests, acting as an escalation point where Service Desk Analysts require additional technical support.
 * Maintain clear documentation of testing, configuration changes, known issues and support procedures to support handover and operational resilience.
 * Liaise with internal resolver groups, third-party suppliers and wider IT stakeholders to progress technical issues, changes and improvement activity.
 * Promote good ITIL practice by ensuring incidents, requests and changes are logged, updated, prioritised and progressed in line with agreed processes.