> Markdown version of [/jobs/ext/3305666-it-specialist-change-management](https://www.wearedevelopers.com/jobs/ext/3305666-it-specialist-change-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - Change Management - **Company:** Mott MacDonald - **Location:** Newcastle upon Tyne, UK - **Contract:** Permanent contract - **Skills:** Data Analysis, Cloud Computing, Configuration Management Databases, DevOps, Release Management, Information Technology, Network Server, Servicenow - **Published:** September 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d772f3ad44dc7e84 ## About the Role * Demonstrates ownership while fostering a solution-oriented, delivery-focused culture that drives accountability and improvement * Organised and proactive, prioritising effectively with urgency to deliver results * Self-manages effectively, quickly grasping complex topics and developing actionable strategies * Analytical and process-minded, applying ITSM frameworks and data insights to deliver outcomes and long-term service maturity * Collaborates extensively across the organisation to ensure the Change process is an enabler of the organisations business objectives * Customer-centric, committed to enhancing the customer experience and delivering measurable improvements * Produces clear, high-quality documentation that communicates complex information professionally * Adaptable and resilient, embracing change while focused on achieving results * Communicates confidently, engaging stakeholders with influence and negotiation skills * Passionate about technology, continuous learning, and professional growth, * Experience managing changes across multiple regions, time zones, and complex organisational structures * Strong track record in managing ITSM processes (Change, Incident, Problem) aligned with ITIL best practices * Governance and risk assessment expertise, including leading CAB meetings, documenting decisions, and ensuring rollback planning * Broad technical knowledge of IT systems and infrastructure (servers, networks, cloud, hybrid) with practical experience in dependency mapping and CMDB impact analysis * Ability to influence and communicate effectively with technical teams, executives, and non-technical stakeholders * Proven capability in delivering structured training and producing clear, user-friendly documentation * Demonstrated success in evolving the Change Management process, embedding automation, and driving ITIL maturity * Experience supporting internal and external audits, ensuring compliance with organisational and regulatory standards Desirable: * ITIL 4 Foundation or higher certification * ServiceNow Certified System Administrator (CSA) or higher * Familiarity with the Service Desk Institute (SDI) framework * Experience with ServiceNow Platform Analytics reporting capabilities ## Description The IT Manager - Change Management reports to the IT Service Delivery Manager and serves as the IT Process Owner for the Change Management process. In this role, you will own the end-to-end lifecycle of change management across the IT environment. You will ensure every change is implemented under robust controls, follows a structured and standardised process, and safeguards IT environment stability while minimising risk and reducing service impact. You will play a strategic role in strengthening governance, managing risk, and driving process maturity. Alongside this core responsibility, the role also engages proactively with business functions, project teams, and operational leaders to help them understand and use the change process confidently and correctly, providing the guidance and support needed to navigate it effectively. Key responsibilities and duties include: * Manage the full lifecycle of the Change Management process, ensuring alignment with ITIL best practices, strong governance, and compliance with audit standards * Work collaboratively across the wider organisation, in and outside IT, to help teams understand when and how to engage the change process, ensuring they are supported, guided, and equipped to follow it effectively * Prepare, lead, and drive CAB meetings, ensuring structured governance, thorough risk evaluation, and strategic decision-making * Drive accountability across IT and business stakeholders, ensuring ownership of change records, approvals, and risk assessments * Assess proposed changes for technical, business, security, and compliance impacts, recommending mitigation strategies to protect IT environment stability * Maintain and communicate the Forward Schedule of Change for visibility and alignment across stakeholders * Collaborate with the IT Asset and Configuration specialists to ensure accurate CI records in the CMDB for dependency mapping and impact analysis * Advance the organisation's change governance by proactively auditing current practices, identifying improvement opportunities, and evolving the end-to-end process to support greater transparency, operational resilience, and readiness for future automation * Align Change Management with Release and Deployment practices, ensuring changes integrate seamlessly into DevOps and CI/CD pipelines * Lead change communications, ensuring clear, customer-focused messaging aligned with organisational standards * Define and manage actionable KPIs within ServiceNow Platform Analytics to identify bottlenecks, uncover improvement opportunities, and drive automation initiatives * Maintain clear documentation including processes, guidelines, and work instructions to support consistent delivery * Develop and deliver structured training plans to drive adoption of the Change Management process * Research and evaluate emerging ServiceNow capabilities, including automation and GenAI, preparing requirements for future enhancements, * Percentage of changes implemented using approved standard change templates versus ad-hoc requests * Mean time to complete approved changes within their planned implementation window * Percentage of changes implemented without causing incidents, rollbacks, or service disruptions * Percentage of changes executed via automated workflows versus manual intervention * Stakeholder feedback on CAB effectiveness and communication clarity, * Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. * Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. * Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. * As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Employee Ownership * Our employee ownership model means no external investors, just us, creating a culture of shared success. * Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses. * As your career grows, so does your stake, recognising your long-term impact and contribution. * Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future. * For our senior roles you will have a direct pathway towards ownership from day one. Health and wellbeing * Private medical insurance for all UK colleagues. * Health cash plan to support you with every day health costs and treatments. * Access to Peppy, providing free support from menopause experts for all UK colleagues. * A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. * Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Organizational Change Through The Power Of Why - DevSecOps Enablement](https://www.wearedevelopers.com/videos/478-organizational-change-through-the-power-of-why-devsecops-enablement) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)