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# Workstation Technician - Break/Fix

- **Company:** CAPITAL STAFFING SOLUTIONS
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Salary:** $44,720.0
- **Contract:** Temporary contract
- **Skills:** Client Server Models, Desktop Computing, Issue Tracking Systems, Wide Area Networks, Documentation System, Computer Equipment, Information Technology
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c008ea639a3463da

## About the Role

The ideal candidate has at least 2 years of relevant experience, strong troubleshooting abilities, solid workstation knowledge, and excellent customer service skills., * High School Diploma.

 * Valid driver's license.
 * At least 2 years of relevant experience.
 * Strong break/fix and troubleshooting experience with endpoints, including PCs, workstations, and printers.
 * Hands-on workstation support experience.
 * Strong customer service skills.
 * Experience using ticket tracking software and related documentation tools.
 * Understanding of computer and networking terminology, including:
 * CPU
 * Internet
 * Networking
 * Client/Server
 * LAN/WAN
 * Strong written and verbal communication skills.
 * Good organizational skills and attention to detail.
 * Ability to work independently and as part of a collaborative team.
 * Ability to maintain confidentiality and handle customer information appropriately.
 * Flexibility to support special projects, high-priority requests, and changing workloads., * Associate degree in Computers, Technology, Electronics, or a related field; OR
 * Two years of technical school training in Computers, Technology, Electronics, or a related field; OR
 * Two years of customer service experience supporting computers.

Physical Requirements

This position requires the ability to:

 * Bend, stoop, kneel, and squat as needed.
 * Work with arms above shoulder level.
 * Lift 75 pounds or more.
 * Distinguish colors.

Ideal Candidate

The ideal candidate is a hands-on workstation/desktop support technician who is comfortable troubleshooting hardware and software issues in the field. Strong PC, printer, endpoint, break/fix, ticketing, and customer service experience is essential., * Help desk: 2 years (Required)

## Description

We are seeking a Workstation Support Technician to provide hands-on break/fix, troubleshooting, installation, and customer support for end-user technology. This position will focus primarily on PCs, workstations, printers, and related hardware/software, working directly with customers and other IT support teams to resolve technical issues and complete equipment installations or relocations., * Troubleshoot and perform break/fix support for workstations, PCs, printers, and related endpoint equipment.

 * Install, configure, relocate, and repair computer equipment at customer locations.
 * Ensure equipment is properly labeled and documented according to established standards.
 * Research, verify, and document device specifications and equipment information.
 * Work with internal service and business units to coordinate equipment installations and relocations.
 * Provide on-site technical support and customer service for installation and repair requests.
 * Serve as a technical liaison between field support and other IT teams, including Help Desk, Applications, Materials Management, and IT Infrastructure.
 * Assist end users with basic hardware and software training and explain technical concepts and procedures.
 * Explain the potential impact of hardware/software changes, equipment moves, and break/fix solutions to customers.
 * Maintain inventory of equipment, supplies, and replacement parts required for installations and repairs.
 * Collaborate with other IT Infrastructure teams to manage parts and equipment inventory.
 * Evaluate and process equipment in accordance with IT security policies and guidelines.
 * Accurately document work using ticket tracking software and related tools.
 * Prioritize and accommodate special projects, high-priority requests, and changing workloads.
 * Maintain strict confidentiality of customer and organizational information.
 * Work independently while also collaborating effectively with other technical teams.
 * Participate in overtime and on-call support as needed.