> Markdown version of [/jobs/ext/3306505-technical-services-analyst](https://www.wearedevelopers.com/jobs/ext/3306505-technical-services-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Services Analyst

- **Company:** Saddle Creek Logistics Services
- **Location:** Burleson, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Code Review, Information Systems, Issue Tracking Systems, Networking Hardware, Microsoft Office, Microsoft Servers, Microsoft Software, Cloud Services, Time Tracking Software, Warehouse Management Systems, Computer Equipment, Network Server, Cisco
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f6b5093ea6f80777

## About the Role

* High school diploma/GED required
 * Bachelor's Degree in Information Systems or related discipline preferred
 * Minimum of 5 years of experience providing technical support to end users
 * Experience with systems change management processes
 * Working knowledge of process management and the project management life cycle
 * Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred
 * Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred
 * Experience with business intelligence software and time & attendance systems
 * Experience with ticketing systems.
 * Must possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills.
 * Project management experience preferred.
 * Must be able to deal with ambiguity and be able to "learn on the fly"
 * Must be customer focused and possess a high degree of integrity and trust
 * Must have strong interpersonal, written, and verbal skills
 * Must work well in a team environment
 * Must have a flexible schedule when business needs require it
 * Knowledge of Warehouse Management (WMS) and Fulfillment systems applications are a plus
 * Able to earn certifications to operate boom, scissor and fork lifts to access/maintain warehouse mounted network equipment through on the job training. (preferably not afraid of heights)
 * Ability to lift 25lb, * High school or equivalent (Required)

Experience:

 * technical support to end users: 5 years (Required)
 * Ticketing: 3 years (Required)

## Description

* Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely.
 * Support application upgrades and business go-lives at your location with the assistance of the SME teams.
 * Provide training to end users for both general use of PCs, to proper use of our in-house applications.
 * Facilitates purchasing of computer hardware and software as needed.
 * Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms.
 * Interacts with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Time & Attendance, Label, Reporting, and in-house ancillary applications.
 * Follow standard desktop support procedures.
 * Performs replacements/upgrades of equipment based on product lifecycle or business growth.
 * Coordinate and supervise outside service providers (vendors/contractors) as needed.
 * Follows ITIL framework / best practices.
 * Allocate 15% - 25% of time to working with Corporate IS team.
 * Attends operational/project meetings as needed.
 * Travel as needed between multiple sites (up to 25%).
 * Ability to provide off-hours support.
 * Ability to work a rotating on-call schedule.
 * Other duties as assigned., * Do you have any industry certifications? (CompTIA, Microsoft, Cisco, etc.)
 * What is your target salary range?
 * Are you able to work a rotating on-call schedule?