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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** LIVEWIRE BUSINESS SOLUTIONS LLC - **Location:** Williamsburg, VA, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple IOS, Software Applications, Cloud Computing, Computer Networks, Multi-Factor Authentication, Web Portals, Microsoft Office, Network Connections, Software Licensing, Peripherals, Computer Equipment, Information Technology, User Administration, User Accounts - **Published:** September 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8052aa5e77167804 ## About the Role 2+ years help desk or field PHYSICAL Lift up to 50 lbs Field-capable We are seeking a technically proficient and customer-centric Tier II or III IT Support Technician to join our growing team. As a higher-level technical support resource, you will troubleshoot and resolve more complex end-user issues while delivering responsive, professional service to our clients., * Minimum of 2 years of previous help desk, technical support, or field IT experience. * Strong verbal and written communication skills. * Ability to work independently and collaboratively in a fast-paced environment. * Team-oriented approach that values constructive feedback and collaboration. * Customer-service mindset with a proactive approach to anticipating and resolving problems. * Ability to perform root-cause analysis and determine an appropriate course of action. * Strong understanding of computer equipment, peripherals, mobile devices, and standard software applications, including Microsoft Office, Microsoft 365, Windows operating systems, and iOS. * Strong understanding of core computer networking technologies and concepts. * Ability to use basic hand tools, including a drill, saw, and tape measure. * Ability to periodically work on projects after hours and on weekends. * Valid U.S. driver's license and reliable transportation. PHYSICAL DEMANDS & WORK ENVIRONMENT * Work may include extended periods in both climate-controlled and non-climate-controlled environments. * Ability to sit or stand for extended periods. * Ability to lift equipment and supplies weighing up to 50 lbs. * Ability to climb a ladder and work in tight or enclosed spaces, including attics and crawlspaces. ## Description * User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues. * Onboarding Support: Provision and configure systems for new hires, helping ensure seamless integration into the client's team and technology environment. * Asset Management: Identify equipment for procurement; assign, prepare, and ship assets according to defined processes and service-level expectations. Assist with system upgrades and new installations. * Remote & On-Site Troubleshooting: Use remote tools and diagnostic utilities to resolve support requests. Coordinate and perform hands-on desktop-level fixes when remote support is not appropriate, including hardware repairs and peripheral deliveries. * Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to help prevent potential issues. * Interdepartmental Collaboration: Establish and maintain positive working relationships with colleagues and departments, promoting a cooperative team environment. * Advanced Troubleshooting: Resolve complex issues involving operating systems, software applications, hardware, and network connectivity. * User Management: Manage user accounts, access, and permissions in on-premises and/or cloud-based SSO and Active Directory environments. * Security: Support proper security practices, including multi-factor authentication (MFA) setup, account reviews, and user-access audits. * Software License Management: Perform software license reconciliation and troubleshoot license activation issues. * Low-Voltage Wiring: Assist team members as needed with Cat5e/Cat6a low-voltage cabling and communications installations. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [De-bloating the Web: The "Ecosystem Performance" Initiative (e18e)](https://www.wearedevelopers.com/videos/1991-de-bloating-the-web-the-ecosystem-performance-initiative-e18e) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)