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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Edgewood Properties - **Location:** Piscataway, NJ, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Python (Programming Language), Lightweight Directory Access Protocols (LDAP), Windows PowerShell, Scripting, Software Troubleshooting, Firewalls (Computer Science), Information Technology, GPT - **Published:** September 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23614cf3e9dace46 ## About the Role * 0-2 years of IT support experience, or a degree/certification in a related field (Computer Science, Information Technology, or similar) with relevant internship or coursework experience. * Working knowledge of Windows, Microsoft 365, and general hardware/software troubleshooting. * Strong customer-service skills; able to support non-technical staff clearly and patiently. * Strong problem-solving skills and willingness to learn unfamiliar systems quickly. * Demonstrated initiative and willingness to experiment with new tools and approaches to improve how IT supports the business. * Able to work onsite five days per week, with availability for on-call support outside standard business hours as needed., * Hands-on experience using AI tools (Claude, ChatGPT, or similar) to solve problems or improve efficiency. * Basic scripting or automation exposure (PowerShell, Python, or similar). * Familiarity with Microsoft 365 / Entra ID, Active Directory, or cloud file-sharing platforms. * Curiosity about emerging IT tools and willingness to pilot new technology ahead of company-wide rollout. * Interest in real estate, property management, or construction technology. ## Description Edgewood's IT function is being built from the ground up. This role goes beyond day-to-day Tier 1/2 support - it also includes hands-on participation in evaluating, implementing, and administering key IT systems as the department builds out Edgewood's technology stack. Because the department is newly formed, responsibilities also include new-hire equipment setup and deployment, process documentation, and support for new tool rollouts as the department's needs evolve. Candidates should use AI tools (e.g., Claude, ChatGPT) as a standard part of daily work - for scripting, documentation, issue triage, and automating repetitive tasks - rather than as an occasional tool. This role requires genuine enthusiasm for AI and a willingness to learn and experiment with new tools and approaches. The goal is for IT to function as a key driver and facilitator for the business, not solely a support function., * Serve as the first point of contact for Tier 1/2 IT support requests across the company (hardware, software, network, printing, mobile devices). * Triage and resolve tickets, escalating to the Director of IT Services or the managed service provider as needed, and confirm resolution before closing. * Set up, image, and deploy equipment for new hires; manage IT onboarding/offboarding checklists. Systems Evaluation, Implementation & Administration * Participate in evaluating new IT systems, tools, and vendors alongside the Director of IT Services. * Support the implementation and rollout of new systems, including configuration, testing, and user training. * Support day-to-day administration of Microsoft 365, Entra ID, and Egnyte under the Director of IT Services' direction (accounts, permissions, troubleshooting). * Maintain an accurate device and asset inventory. * Document IT processes, systems, and common resolutions to build out the department's knowledge base. * Grow into broader systems administration and security work over time - networking, firewalls, LDAP/SSO and identity, and general administration across Edgewood's environment. Not required at hire; this is expected to be learned on the job. On-Call & After-Hours Support * Provide on-call support outside standard business hours as needed, including evenings, weekends, and holidays, to address urgent system or business-continuity issues. * Coordinate with the Director of IT Services and the managed service provider on after-hours escalations. AI-Driven Efficiency * Use AI tools daily to improve efficiency - drafting documentation, summarizing issues, writing scripts, and automating repetitive tasks. * Identify opportunities to apply AI to IT support and other business processes, and help implement and test those solutions., * Support ad hoc projects and tasks as assigned; responsibilities will evolve as the department grows. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [JavaScript? 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