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# Field IT Support Specialist

- **Company:** Johnson Controls
- **Location:** Milwaukee, WI, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Cyber Security, Information Systems, Computer Networks, Identity and Access Management, Procurement Software, Tablet Computers, Information Technology
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9691c2e1c735a082

## About the Role

* Degree in Computer Science or related field is preferred, or equivalent experience
 * 5 years of IT Support experience is preferred
 * Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred
 * Excellent written and verbal communication skills
 * Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity
 * Good team player, self-starter, fast learner, problem solver
 * Ability to work independently

## Description

Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

How you will do it

 * Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
 * Provide software support and local infrastructure service support (e.g., server, network and VOIP)
 * Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
 * Provide Tech Hut services in region
 * Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
 * Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
 * Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
 * Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
 * Assist compliance teams with audit tasks
 * Provide satellite office support and travel for field visits, when needed
 * Support vendor management as needed
 * Support IT procurement as needed
 * Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
 * Deliver Field IT Services in accordance with SLT's using JCI Service Management toolset
 * Proactively communicate and provide updates to customers
 * Provide differentiated SLAs for customer-related requests or incidents