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# Senior Software Engineer II, Developer Experience / Operational Excellence

- **Company:** United States Digital Space LLC
- **Location:** Greater London, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Clean Code Principles, Artificial Intelligence, Amazon Web Services, Data Analysis, Cloud Computing, Python (Programming Language), Systems Development Life Cycle, Software Engineering, Datadog, Grafana, Infrastructure as Code (IaC), Information Technology, Low Latency, Terraform, New Relic (SaaS), Pagerduty
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840618349-senior-software-engineer-ii-developer-experience--operational-excellence

## About the Role

* 8+ years of experience designing and building products in a software engineering team
 * Bachelor's Degree in Computer Science/Engineering or equivalent practical experience
 * 3+ years of experience on infrastructure and/or platform engineering focused teams
 * Expertise in Observability and reliability, operational metrics and data analysis
 * Proven track record architecting monitoring frameworks, SLO platforms, and automated response workflows Datadog (or equivalent observabilty tooling like New Relic, Grafana).
 * Proven experience working on large-scale enterprise software applications
 * Experience in Developer Experience (DevEx) & Internal Portals: Designing and implementing solutions/tools that centralise and simplify engineering operations.
 * Familiarity with cloud platforms (AWS, GCP or the like)
 * Experience in implementing AI-driven automation across the software development lifecycle (SDLC) to reduce developer friction, automate repetitive technical tasks, and accelerate time-to-delivery. Routinely applies AI tools across your workflow
 * Familiarity with Experienced at writing high quality code (Go, Python or equivalent) focused on infrastructure, deployment and operations challenges
 * Experience mentoring and supporting engineers and role modeling engineering practices within a technical lead capacity
 * Proactive growth mindset, always looking at ways to improve the status quo, * B.S. in Computer Science or related technical discipline
 * Strong communication skills and desire to collaborate across teams
 * Experience with incident management tooling (Incident.io PagerDuty or equivalent)
 * Experienced with Infrastructure as Code (Iac) - Terraform

## Description

the company is hiring a Senior Software Engineer II to join our Operational Excellence (OPX) team within the Developer Experience organization., * Own and improve incident management tooling and on-call health. Reduce alert noise, surface actionable signals, and empower engineering teams to operate their services confidently with minimal operational burden

 * Develop and evolve our observability infrastructure, including monitoring, alerting, SLOs, and performance regression detection, to give teams real-time, actionable visibility into system health and latency
 * Contribute to AI-driven operational tooling that goes beyond triage, building toward autonomous remediation where AI detects issues, takes corrective action, and self-recovers with minimal human involvement
 * Drive incident prevention by identifying systemic patterns and ruthlessly eliminating operational toil. You have deep empathy for on-call engineers and a bias toward making their lives better
 * Partner directly with product engineering teams to diagnose reliability gaps, reduce their operational burden, and help them adopt best practices for running their services
 * Define and champion operational excellence best practices across engineering through guardrails, scorecards, and standards that help teams run their services reliably by default
 * Champion, role model, and embed the company's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices


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