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# IT End User Support Analyst II - Global Service Desk

- **Company:** Certara
- **Location:** Sheffield, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2838359569-it-end-user-support-analyst-ii--global-service-desk

## About the Role

You should have 3+ years in IT Service Desk or End User Support, experience with Windows/macOS and Microsoft 365, and a strong focus on customer
#J-18808-Ljbffr

## Description

Certara is seeking an IT End User Support Analyst Level 2 to join our Sheffield team, delivering frontline triage, troubleshooting, and resolution for production IT issues. You will work closely with Level 1 and Level 3 teams, manage tickets, and provide onsite support for the Sheffield office including hardware deployments and meeting room technology.


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