> Markdown version of [/jobs/ext/3308117-service-architect](https://www.wearedevelopers.com/jobs/ext/3308117-service-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Architect - **Company:** Synapri Ltd - **Location:** Greater London, UK - **Contract:** Contract - **Skills:** Service Design, Wide Area Networks, Servicenow - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2838349318-service-architect ## About the Role * Proven experience as a Service Architect and Service Designer in complex IT or infrastructure environments * Strong working knowledge of ITIL service management principles * Experience designing and implementing services within ServiceNow * Demonstrated experience developing: + Service Design Packages + SLA /OLA / KPI frameworks + Multi-supplier service models * Experience operating in project-to-BAU transition environments * Experience designing end-to-end, user-centred service experiences, not solely process-based models * Ability to translate user needs and operational challenges into practical service design improvements, * Experience in network, connectivity or infrastructure services (WAN, satellite, SD-WAN, etc.) * Experience working in UK Government or regulated environments * Understanding of supplier governance and commercial frameworks * Experience supporting NOC / monitoring capability integration * Experience applying service design techniques (e.g. journey mapping, service blueprinting, user insight) * Experience in high-availability or user-critical services where service experience is a key success factor, * Operates as a specialist contingent resource delivering defined service design outcomes * Works across Product, Delivery, Commercial and Service Management teams * Engages stakeholders to co-design and validate service models * Delivers artefacts at pace to support pilot, scale and transition phases * Delivers high-quality artefacts at pace to support MVP, scale, and transition phases * Promotes a collaborative, user-focused approach to service architecture and delivery Key Deliverables * MVP Service Model (Interim Mode) * Full Service Design Package (Transition ? Final Mode) * ServiceNow-aligned process design * Final Service Model including supplier operating model and governance framework * SLA /OLA / KPI / Experience reporting framework * Service transition and take-on approach * Service rehearsal and supporting artefacts * Training materials, Knowledge Base Articles, and learning content * Service Experience Definition (user journeys, principles, "what good looks like") * Service Performance & Experience Dashboard * Service Improvement Roadmap aligned to experience outcomes ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [ I Gave a Video Editor More Autonomy Than a Trading Bot. On Purpose.](https://www.wearedevelopers.com/magazine/773-i-gave-a-video-editor-more-autonomy-than-a-trading-bot-on-purpose)