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# IT Technician

- **Company:** Corona IT Solutions Limited
- **Location:** Heathhall, UK
- **Salary:** £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Desktop Computing, IBM Hardware Management Console, Information Technology Operations, Networking Basics, Office365, Laptops
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=195124810bae0879

## About the Role

* Technical Support: Proven experience in IT Help Desk support.
 * Operating Systems: Expertise in Windows 11; familiarity with Office365 is essential.
 * Mobile Support: Experience supporting both Android and iOS devices.
 * Hardware Proficiency: Strong skills in troubleshooting desktops, laptops, and printers.
 * Networking: Solid understanding of general networking and wireless environments.
 * Remote Tools: Proficiency with remote monitoring and management (RMM) tools.
 * Communication: Excellent interpersonal and telephone support skills with a strong customer service focus.
 * Documentation: Ability to maintain accurate records and contribute to a shared knowledge base.

## Description

* Help Desk Support: Deliver prompt and professional phone support, ensuring technical issues are swiftly resolved.
 * Hardware Management: Assist with the procurement, inventory management, and disposal of IT hardware.
 * VIP/Executive Support: Provide dedicated IT support for executive staff, ensuring seamless operations.
 * Process Support: Contribute to the development and management of standard procedures to optimize IT operations.
 * Team Collaboration: Cross-train and offer guidance to fellow technicians, fostering a culture of continuous learning.
 * Vendor Coordination: Collaborate with vendors on installations, upgrades, and preventive maintenance using advanced RMM tools.


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