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# Business Support

- **Company:** Cardo Group
- **Location:** Cardiff, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ac6efb550795c024

## About the Role

* Previous experience in an administrative supervisory or team leader role.
 * Strong organisational and time management skills.
 * Excellent communication and interpersonal skills.
 * Experience managing workloads and prioritising competing demands.
 * Strong attention to detail and commitment to accuracy.
 * Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
 * Experience producing reports and analysing performance data.

## Description

As the Business Support you will be responsible for leading and coordinating the administrative support function to ensure the efficient delivery of operational and contractual requirements. The role acts as a key liaison between the administration team and Contract Managers, ensuring high standards of service, compliance, communication, and performance across all administrative activities.

Responsibilities:

Team Leadership & Management

 * Supervise and support the administrative team to ensure all duties are completed accurately and within required timescales.
 * Conduct regular one-to-one meetings, performance reviews, and weekly team catch-ups.
 * Monitor attendance, punctuality, sickness absence, and employee wellbeing, addressing any concerns in line with company procedures.
 * Foster a positive, collaborative, and customer-focused working environment.

Operational Support

 * Oversee the day-to-day administration function, ensuring effective support is provided to Contract Managers and supporting departments.
 * Act as the primary point of contact between the administration team and Contract Managers, facilitating clear and effective communication.
 * Support recruitment activities and assist other departments as required.
 * Ensure all administrative tasks are completed in accordance with contractual and company requirements.
 * Hold monthly 1-2-1 meetings with the administration team

Administrative Oversight

 * Monitor and ensure the timely completion of key administrative activities, including:
 * Raising and processing jobs.
 * Responding to customer and client enquiries.
 * Updating client portals and internal management systems.
 * Maintaining accurate records and documentation.
 * Raising Purchase Orders (POs) within agreed timescales.
 * Ensure all inbound telephone calls are answered promptly, with a target of answering within three rings.

Reporting & Compliance

 * Produce and distribute weekly operational and performance reports.
 * Monitor team performance against key service levels and contractual requirements.
 * Identify areas for improvement and implement solutions to enhance efficiency and service delivery.
 * Ensure compliance with company policies, procedures, and contractual obligations


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