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# Agentic Service Design Architect - Digital Engineer

- **Company:** Atos
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Process Model and Notation, Service Design, Workflow Management Systems, SC Clearance, Nintex, Human in the Loop, Servicenow
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2424e6e0b4684688

## About the Role

* Strong background in service design / process engineering

 * Experience with workflow modeling (BPMN, orchestration, automation tools)

 * Ability to define logical flows and decision trees

 * Understanding of AI-assisted workflows and agent behavior modeling

 * Experience with ITSM processes (incident, change, problem)

Nice-to-Have Skills

 * Familiarity with workflow tools (n8n, ServiceNow, etc.)

 * Exposure to agent-based architectures

 * Understanding of human involvement patterns (human out of the loop, human after the loop, human on the loop, human in the loop) and escalation design

Experience Profile

 * 6-10 years in service design, automation architecture, or process engineering

 * Experience designing operational workflows in enterprise environments

Candidate Persona

A structured thinker who excels at breaking down complex services into clear, logical workflows. Strong at bridging business processes and technical implementation.

Essential Criteria - SC Eligibility

To be eligible for SC clearance, you must have lived and worked in the UK continuously for the past 5 years.

## Description

Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs.

Where purpose meets career:

Work at the forefront of AI, agentic technology and automation - practical roles applying emerging technology to real operational and customer challenges.

Build skills and a career in a fast-growing area - supported by structured learning, specialist enablement and hands-on delivery experience.

Help shape a new capability and make a visible impact - an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos.

Key Responsibilities

 * Analyze service requirements (e.g., ITSM, operations, business processes)

 * Design agentic workflows and orchestration logic

 * Define interaction models between agents, systems, and humans

 * Produce agent flow specifications and design artifacts

 * Ensure designs align with governance, safety, and platform constraints

 * Collaborate with developers and architects to ensure implementability

 * Optimize flows for efficiency, reliability, and maintainability