> Markdown version of [/jobs/ext/330918-it-service-desk-agent](https://www.wearedevelopers.com/jobs/ext/330918-it-service-desk-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Agent

- **Company:** Triumph Consultants Limited
- **Location:** Winsford, UK
- **Salary:** £27,955.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Office, Information Technology
- **Published:** June 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2f04d3cdbc9b26e8

## About the Role

Do you have experience in Windows?, * Level 3 qualification in an IT-related subject or equivalent experience

 * Experience working in a customer service environment, ideally within IT support
 * Experience in an IT technical support or maintenance role
 * Good communication and problem-solving skills
 * Knowledge of Windows, Microsoft Office and Service Desk technologies
 * Ability to deliver excellent customer service in a fast-paced environment
 * ITIL Foundation certification desirable
 * Understanding of policing environments advantageous, * Level 3 IT qualification or equivalent relevant experience
 * Previous experience in IT support, Service Desk or technical support environments
 * Strong customer service skills
 * Knowledge of Windows operating systems and Microsoft Office applications
 * Ability to investigate and resolve technical issues methodically
 * Good written and verbal communication skills
 * Ability to manage multiple priorities and work effectively under pressure
 * Strong attention to detail and accurate record keeping
 * ITIL Foundation certification desirable
 * Understanding of policing activities desirable
 * Ability to pass relevant vetting requirements

## Description

The role: Join the IT Service Desk team providing first-line technical support to users across the Force. You will be responsible for handling IT enquiries, troubleshooting incidents, resolving routine requests, escalating complex issues and ensuring a high standard of customer service. This is a customer-focused role requiring strong technical knowledge, attention to detail and excellent communication skills., * Act as the first point of contact for IT support requests via phone and other channels

 * Log, categorise and prioritise incidents and service requests accurately
 * Resolve routine technical issues at first point of contact where possible
 * Investigate and troubleshoot IT incidents before escalation
 * Escalate complex or critical issues to the 2nd Line Support Team
 * Provide advice and guidance to users on IT systems and services
 * Support the IT Reception Desk, issuing and receiving devices as required
 * Monitor systems and identify potential service-impacting incidents
 * Maintain accurate records within Service Desk systems
 * Contribute to service improvement initiatives and knowledge sharing
 * Support IT surgeries and customer engagement activities when required


## Related Videos

- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)