> Markdown version of [/jobs/ext/330938-analyst-desktop-support-new](https://www.wearedevelopers.com/jobs/ext/330938-analyst-desktop-support-new). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Analyst - Desktop Support New - **Company:** StepStone Group - **Location:** London, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Office, Windows Servers, Networking Basics, Azure Active Directory, Information Technology, Laptops, Servicenow, Windows Client - **Published:** June 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=5da5b438e9ff8342 ## About the Role Do you have experience in Windows?, * Strong customer service and communication skills * Ability to communicate technical details to non-technical users * Ability to prioritize work load effectively * Able to work independently with minimal supervision * Good troubleshooting skills and willingness to seek out existing issues * Experience with ServiceNow a plus * Knowledge of Crestron Audio Visual equipment a plus Qualifications: * 1-3 years of technical support experience, desktop or helpdesk support preferred * 4 year college degree * ITIL Framework exposure a plus, Candidates must be at least 18 years old to apply. ## Description We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world's investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed. Information Technology at StepStone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to StepStone's users. Desktop Support provides centralized information and support management service to handle technology queries, * Act as an initial point of contact for technical support requests by phone, email, and in person * Act as local IT point of contact for local office based issues * Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications * Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base * Understanding of basic networking and system administration * Contirbute to IT projects * Resolve technical issues, identify and document persistent problems * Ensure a positive user experience through timely and professional service Core Competencies: * Working knowledge of Windows 10, Office 365, Active Directory, Exchange, Windows Server and Azure Active Directory * PC hardware and software support * Ticketing and incident documentation * Managing Projects End to End * Testing and Evaluating new Technologies ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)