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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** New Charter Technologies - **Location:** Paducah, KY, United States - **Experience:** Starter - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple IOS, Apple Mac Systems, Microsoft Online Services, Business Software, Cyber Security, Information Systems, Dynamic Host Configuration Protocol, Desktop Computing, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Desktop Environments, Issue Tracking Systems, Local Area Networks, Microsoft Office, Microsoft Servers, Microsoft Software, Networking Basics, Anti-Phishing, Server Administration, TCP/IP, Transmission Control Protocol (TCP), Virtualization Technology, Wide Area Networks, Peripherals, Firewalls (Computer Science), Information Technology, Network Support, Network Server - **Published:** September 6, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-technician-paducah-ky--4cc71cc6-2c4c-4266-a1b4-095161335516 ## About the Role * 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience * Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows) * Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN) * Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.) * Experience troubleshooting standard hardware issues and running diagnostics * An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.) * Basic Apple, Mac OS, and iOS troubleshooting experience a plus * Demonstrable ability to quickly learn and support various business applications * An Associates or Bachelor's degree in a technology-related field * 1-3 years customer service experience., Apple Macs, Business Solutions, Business Support, Career Development, Communication Skills, Community Support, Computer Security, Computer Servers, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop Environments, Desktop PC, Document Scanners, Documentation, Fax Machines, Firewalls, Help Desk, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Mac Operating System, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Network Support, On Site Support, Operating Systems, Peripheral Hardware, Phishing, Power Amplifier, Printers, Problem Solving Skills, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Technical Support, Trouble Tickets, Virtualization, Viruses, Wide Area Network (WAN), iOS ## Description Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions' Paducah, KY office.Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus. Essential duties and skills include: * Strong Customer Service Skills * Providing Level 1 and Level 2 Remote and Onsite technical support to clients. * Works effectively within a team structure. * Can effectively implement and provide support for business-class hardware/software. * Work within a ticketing system and maintain a ticket queue. * Maintain thorough, accurate, and up-to-date client documentation. * Maintain up-to-date records of work performed on trouble tickets. * Maintain a high level of customer satisfaction. * Communicate effectively with users to provide updates on trouble tickets. * Maintain appropriate industry skills and certifications. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)