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# Help Desk Analyst

- **Company:** The Job Network
- **Location:** Schaumburg, United States
- **Salary:** $40,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Antivirus Softwares, Microsoft Azure, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Jabber, Network Troubleshooting, Microsoft Office, Microsoft Windows SDK, Windows Servers, Microsoft SharePoint, Cisco WebEx, Microsoft Deployment Toolkit, Office365, Peripherals, Computer Equipment, Wsus, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.dice.com/job-detail/c2dc1bf4-4179-4e37-9b23-8140d1bc1156

## About the Role

The right candidate will possess a balance of both technical and soft skills. They will understand desktop hardware and software, be process oriented and strive for continual learning and improvement. They will also have a business professional demeanor with good verbal and written skills. This position will be both on the phone (remote users), and hands-on for local end users. The shift will be M-F during core business hours. The ideal candidate will be hungry to learn and willing to take on the duties and responsibilities as outlined below., * Working knowledge of Active Directory and Office 365/Azure

 * Familiarity with PC Hardware, peripherals, troubleshooting, and repair
 * Windows Server 2012/2012 R2, 2016, 2019
 * Exchange Online
 * MS Office365 (Applications and Administration)
 * MS Active Directory
 * Network Troubleshooting (IP, DHCP, VPN, DNS, etc)
 * Windows Server Update Services (WSUS)
 * Microsoft Deployment Toolkit (MDT)
 * MS SharePoint Online
 * Antivirus Software/Remediation strategies
 * Multifactor Authentication basics
 * Familiarity with collaboration software (Cisco WebEx/Jabber and Microsoft Teams)

The estimated base salary range for this job is $40,000-$55,000. The range represents a good faith estimate of the range that NDS reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

## Description

* Respond to incoming support issues via phone and email while providing a positive customer service experience
 * Document work and resolution for each ticket
 * Create, update and delete user accounts as requested
 * Facilitate IT onboarding process by training new employees on provisioned hardware
 * Support users on Microsoft platform (OS and Office365)
 * Support users on laptop/tablet hardware
 * Support, install and configure technology for HQ and remote employees
 * Develop and maintain support documents and end-user documentation
 * Inventory management
 * Perform other duties as assigned