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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Delivery Manager - **Company:** Johnson Controls - **Location:** Milwaukee, WI, United States - **Experience:** Expert - **Salary:** $130,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Microsoft Azure, Cloud Computing, Collaborative Software, DevOps, Human Resources Information System (HRIS), Microsoft Project, Scrum Methodology, Systems Development Life Cycle, Smartsheet, Enterprise Software Applications, Information Technology, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/us72aed7ae22c2df6a1099715c1cf6059e/eaa ## About the Role * Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field. * 8+ years of progressive experience delivering complex enterprise IT projects and programs. * 5+ years of experience leading cross-functional technology teams and managing large-scale initiatives. * Proven experience managing technology delivery across multiple workstreams, stakeholders, and business functions. * Strong knowledge of project management methodologies including Agile, Scrum, Waterfall, and Hybrid approaches. * Experience managing enterprise applications, infrastructure, cloud technologies, ERP, HRIS, or digital transformation initiatives. * Demonstrated ability to manage project budgets, resource planning, timelines, and vendor relationships. * Strong leadership, communication, and stakeholder management skills, including interaction with senior leadership and executive teams. * Experience facilitating governance processes, steering committees, and executive-level reporting. * Excellent analytical, problem-solving, organizational, and decision-making skills. * Ability to lead teams through ambiguity and drive results in a fast-paced environment. * Experience with project management and collaboration tools such as Azure DevOps, Jira, ServiceNow, Smartsheet, Microsoft Project, or similar platforms. * Strong understanding of SDLC, ITIL, DevOps, and modern IT delivery practices. * Demonstrated success managing complex integrations and enterprise-wide implementations. * Experience working in a global environment supporting geographically dispersed teams and stakeholders. * PMP, Agile, Scrum, SAFe, or related certifications are preferred. * Ability to support global teams across multiple time zones as needed. ## Description As a Sr. IT Delivery Manager, you will lead the successful delivery of strategic technology initiatives that drive business value across the organization. You will serve as a trusted partner to business stakeholders, technology teams, vendors, and leadership, ensuring projects and programs are executed efficiently, on time, within scope, and aligned to organizational objectives. You will play a key role in managing complex, cross-functional technology programs, driving operational excellence, and fostering collaboration across global teams. This position requires a combination of strong leadership, technical acumen, strategic planning, and delivery management expertise. How You Will Do It * Lead the planning, execution, and delivery of complex IT initiatives, ensuring alignment with business goals and technology strategy. * Serve as the primary point of accountability for the successful delivery of projects and programs within the assigned portfolio. * Partner with business leaders, functional stakeholders, and technical teams to define project scope, objectives, timelines, and success metrics. * Manage multiple concurrent projects, balancing priorities, resources, risks, dependencies, and budgets. * Drive delivery governance, including status reporting, executive communications, issue management, and stakeholder engagement. * Collaborate with architects, infrastructure, cybersecurity, development, and support teams to ensure successful solution implementation. * Establish and maintain project management best practices, standards, and methodologies. * Identify, assess, and mitigate project risks while developing contingency plans to ensure successful outcomes. * Facilitate cross-functional decision-making and resolve issues that may impact project delivery. * Lead vendor and third-party partner relationships to ensure quality service delivery and contractual compliance. * Drive continuous improvement initiatives focused on delivery effectiveness, operational efficiency, and customer satisfaction. * Support portfolio planning, resource forecasting, and budget management activities. * Ensure projects comply with corporate policies, security standards, compliance requirements, and architectural guidelines. * Provide leadership and mentorship to project managers, business analysts, and delivery team members. * Foster a culture of accountability, collaboration, innovation, and continuous learning. * Develop and maintain strong relationships with global stakeholders across multiple business functions and regions. * Support organizational change management, communications, training, and user adoption activities for new technologies and processes. * Monitor project performance through KPIs, metrics, and reporting dashboards to drive successful outcomes. * Identify opportunities to improve IT service delivery, business processes, and operational capabilities. * Lead post-implementation reviews, lessons learned sessions, and continuous improvement efforts. * Broader duties and responsibilities may be assigned as needed. ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)