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# Tier 1 Technical Support Analyst

- **Company:** Innova Solutions
- **Location:** Weehawken, NJ, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, User Authentication, Microsoft Outlook, Desktop Computing, Multi-Factor Authentication, HP Thin Clients, Issue Tracking Systems, Microsoft Office, Virtual Desktops, Networking Basics, Citrix Systems, Remote Access Technology, Remote Service Software, Office365, Headsets
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67396acc7df33d9d

## About the Role

Technical Skills

· Experience supporting:

o Windows operating systems

o macOS

o Microsoft Office 365

o Outlook

o Microsoft Teams

o OneDrive

· Working knowledge of:

o Citrix Workspace/Virtual Desktop environments

o Mobile device support (iPhone and Android)

o Basic networking concepts

o Hardware troubleshooting and peripheral support

· Familiarity with remote support tools and ticketing systems.

Preferred Qualifications:

· Previous Service Desk, Help Desk, or Technical Support experience.

· Experience in a financial services or banking environment.

· Knowledge of investment, wealth management, or financial industry terminology.

· Experience supporting remote and hybrid workforces.

· Familiarity with enterprise identity and authentication tools.

## Description

* Provide first-level technical support via phone, chat, and remote support tools.
 * Troubleshoot and resolve issues involving:
 * Windows PCs and Apple Mac computers
 * Microsoft Office 365 applications
 * Outlook (heavy emphasis)
 * Microsoft Teams
 * OneDrive
 * Citrix Workspace and virtual desktop environments
 * Corporate and personal mobile devices
 * iPhones and Android devices
 * Diagnose and resolve basic hardware problems including:
 * Monitors and display configuration
 * Thin clients and HP Mini devices
 * Headsets and audio peripherals
 * Keyboards, mice, and docking stations
 * Basic printer issues
 * Network cable and connectivity troubleshooting
 * Support remote access technologies and virtual work environments.
 * Assist with account access, authentication, password-related issues, and multi-factor authentication.
 * Document incidents, troubleshooting activities, and resolutions in the ticketing system.
 * Escalate complex issues to second-level support teams when appropriate.
 * Follow established support procedures, knowledge articles, and service-level expectations.
 * Contribute to continuous improvement by identifying recurring issues and recommending solutions.


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